Hotel Front Desk Manager

Bighornlaw; White City; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading hotel is seeking a front desk manager to provide exceptional service to guests at Bighornlaw's hotel in White City. The role requires supervising staff, handling budgets, and ensuring customer satisfaction. Candidates should possess experience in hospitality and strong management skills.

Qualifications

• 2 years of experience in front office management or similar positions in hospitality.
• Exceptional multitasking and communication skills.
• Experience with bookkeeping is a plus.

Responsibilities

• Compile occupancy reports and financial information for the general manager.
• Supervise front desk staff and ensure high customer service standards.
• Handle guest complaints and inquiries in person and over the phone.

Skills

Multitasking

Communication

Management

Bookkeeping

Education

High school diploma or equivalent certification (GED)

Tools

MS Office

Job description

Best Western Crater Lake Highway • White City , OR , US

Posted 12 days ago

Description

We’re in search of a hotel front desk manager who will provide exceptional service, so every guest who stays with us becomes a repeat customer. You’ll be the face of the operation and the first person guests see when they come through the doors. You’ll be responsible for supervising staff, interacting with guests, and ensuring our high standards for customer satisfaction are met. If you have 1 year of previous hospitality experience and you’re looking for a leadership opportunity on an already fantastic team, apply now!

Responsibilities

• Compile occupancy reports and financial information for the general manager
• Handle the front desk budget and order office supplies as needed
• Direct front desk operations and ensure customer service meets our high standards for guest satisfaction
• Interact with customers both in-person and over the phone, assist with inquiries, and mitigate any guest complaints
• Supervise current front desk staff and hire and train new staff to make sure they’re providing excellent customer service and implementing hotel policies

Qualifications

• At least 2 years of experience as a front office manager, front desk, or similar position in the hospitality industry or related field
• High school diploma or equivalent certification required (GED)
• Prior hospitality experience of 1 year is required for this position
• Showcase exceptional multitasking, communication, and management skills
• Bookkeeping skills and experience with MS Office a plus

Compensation

$17 - $20 hourly

About Best Western Crater Lake Highway

At the junction of Routes 62 and 140, this laid-back Best Western Crater Lake Highway White City/Medford hotel is just three miles from the TouVelle State Recreation Site and six miles from the Crater Rock Museum.