hotel front desk manager

Holiday Inn Express & Suites Terrace; Maple Ridge; On-site; CAD 40,000 - 60,000; Full time

Job summary

A hotel in the Vancouver area is seeking a Front Desk Manager to oversee daily operations. Responsibilities include recruiting staff, managing customer complaints, and implementing policies. Candidates should have 3 years of experience in hotel management and a relevant diploma. This role offers the opportunity to lead a team in a dynamic environment.

Qualifications

• 3 years to less than 5 years of experience in hotel management or similar field.

Responsibilities

• Develop and implement policies and procedures for daily operations.
• Recruit and hire staff.
• Conduct performance reviews.
• Negotiate with suppliers for the provision of materials and supplies.
• Negotiate with clients for the use of facilities.
• Implement marketing activities.
• Enforce policies and procedures.
• Address customers' complaints or concerns.
• Assist clients/guests with special needs.
• Establish work schedules.
• Organize and maintain inventory.

Education

College, CEGEP or other non-university certificate or diploma from a program of 1 to 2 years

Job description

• Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• Experience: 3 years to less than 5 years

Work setting

• Hotel, motel, resort

Tasks

• Develop and implement policies and procedures for daily operations
• Recruit and hire staff
• Conduct performance reviews
• Negotiate with suppliers for the provision of materials and supplies
• Negotiate with clients for the use of facilities
• Implement marketing activities
• Enforce policies and procedures
• Address customers' complaints or concerns
• Assist clients/guests with special needs
• Establish work schedules
• Organize and maintain inventory

Supervision

• 5-10 people

Personal suitability

• Do you have previous experience in this field of employment?

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About Holiday Inn Express & Suites Terrace

Holiday Inn Express & Suites Terrace in Thornhill, BC