hotel front desk clerk

Government of Canada; Town of Middleton; On-site; CAD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated individual to join their team in a customer-facing role. This position involves registering guests, managing room assignments, and providing excellent customer service in a fast-paced environment. The ideal candidate will demonstrate strong interpersonal skills, attention to detail, and the ability to handle various tasks under pressure. With a focus on client satisfaction, this role offers the opportunity to contribute to a positive guest experience while working in a dynamic setting. Join a supportive team where your contributions will make a difference!

Benefits

Dental plan

Health care plan

Vision care benefits

Qualifications

• Strong customer service skills and ability to work under pressure.
• Excellent communication skills, both oral and written.

Responsibilities

• Register arriving guests and assign rooms.
• Process group arrivals and departures and resolve complaints.
• Maintain an inventory of vacancies and provide information on hotel services.

Skills

Customer Service

Attention to Detail

Excellent Oral Communication

Excellent Written Communication

Team Player

Education

No degree, certificate or diploma

Tools

Internet

Job description

Overview Languages

English

Education

• No degree, certificate or diploma

Experience

Will train

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Hotel, motel, resort

Responsibilities Tasks

• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Perform light housekeeping and cleaning duties
• Provide customer service

Experience and specialization Computer and technology knowledge

• Internet

Additional information Transportation/travel information

• Own transportation

Work conditions and physical capabilities

• Attention to detail
• Work under pressure

Personal suitability

• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Judgement
• Organized
• Reliability
• Team player

Benefits Health benefits

• Dental plan
• Health care plan
• Vision care benefits