hotel front desk clerk

Panda Pod Hotel; Richmond; On-site; CAD 30,000 - 45,000; Full time

Job summary

A local hotel in Metro Vancouver is seeking a hotel staff member with a Bachelor's degree and 3-5 years of experience. Responsibilities include guest registration, resolving complaints, and providing customer service. The ideal candidate must be available for shifts and have excellent interpersonal skills. This position offers permanent employment and flexible hours.

Qualifications

• 3 to less than 5 years of experience in hotel or customer service.
• Ability to handle complaints and provide excellent customer service.
• Availability for shift or on-call work.

Responsibilities

• Register arriving guests and assign rooms.
• Resolve guest complaints and claims.
• Process group arrivals and departures.

Skills

Customer service

Complaint resolution

Experience in hotel management

Education

Bachelor's degree

Job description

Education: Bachelor's degree

Work setting

• Hotel laundry

Tasks

• Investigate complaints and claims
• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel, and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges, and receive payments
• Maintain an inventory of vacancies, reservations, and room assignments
• Follow emergency and safety procedures
• Perform clerical duties (faxing, filing, photocopying)
• Answer telephone and relay calls/messages
• Assist guests with special needs
• Contact customers for wakeup calls
• Perform light housekeeping and cleaning duties
• Provide customer service

Screening questions

• Are you available for shift or on-call work?
• Are you currently a student?
• Are you legally able to work in Canada?
• Do you have previous experience in this field?
• What is your highest completed level of study?
• What is your current field of study?

Experience

• 3 to less than 5 years
• Employment duration: Permanent
• Work language: English
• Work hours: 12 to 30 hours per week