hotel front desk clerk

Howard Johnson Grande Prairie; Grande Prairie; On-site; CAD 30,000 - 40,000; Full time

Job summary

An established industry player in the hospitality sector is seeking enthusiastic individuals to join their team. This role involves welcoming guests, managing reservations, and providing exceptional customer service. You will be trained to handle various tasks, including check-ins, check-outs, and assisting guests with inquiries about hotel facilities and local attractions. If you're passionate about delivering excellent service and enjoy working in a dynamic environment, this opportunity is perfect for you. Join a team that values your contributions and offers a supportive atmosphere for growth and development.

Qualifications

• No prior experience required; training will be provided.
• High school diploma is mandatory for this position.

Responsibilities

• Register guests, assign rooms, and manage reservations.
• Provide information about hotel services and local attractions.
• Handle guest check-outs and process payments.

Skills

Customer Service

Communication Skills

Clerical Skills

Education

Secondary (high) school graduation certificate

Job description

Education: Secondary (high) school graduation certificate

Experience: Will train

Work setting:

• Hotel, motel, resort

Tasks:

1. Register arriving guests and assign rooms
2. Process group arrivals and departures
3. Take, cancel and change room reservations
4. Provide information on hotel facilities and services
5. Provide general information about points of interest in the area
6. Process guests' departures, calculate charges and receive payments
7. Maintain an inventory of vacancies, reservations and room assignments
8. Follow emergency and safety procedures
9. Clerical duties (i.e. faxing, filing, photocopying)
10. Answer telephone and relay telephone calls and messages
11. Assist clients/guests with special needs