hotel front desk clerk

Storm Mountain Lodge; Banff; On-site; CAD 30,000 - 40,000; Full time

Job summary

A hotel in Banff is seeking a Front Desk Clerk to register guests, manage reservations, and provide excellent customer service. Responsibilities include managing bookings, assisting guests with special needs, and providing information about the hotel and local area. Candidates should have strong communication skills and be able to work in a dynamic hotel environment. Benefits include on-site housing options.

Benefits

On-site housing options

Parking available

Qualifications

• Experience in customer service is an asset.
• Ability to process payments and manage reservations.
• Good communication and problem-solving skills.

Responsibilities

• Register arriving guests and assign rooms.
• Provide information about hotel facilities and local points of interest.
• Manage bookings and assist with guest needs.

Job description

• Register arriving guests and assign rooms
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Maintain an inventory of vacancies, reservations and room assignments
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Provide customer service

Computer and technology knowledge

• Word processing software
• Spreadsheet
• Internet
• Are you available for the advertised start date?
• Are you currently legally able to work in Canada?

Experience

• Will train
• Gratuities

Other benefits

• On-site housing options
• Parking available

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Applying to hotel front desk clerk @ Storm Mountain Lodge

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