hotel front desk clerk

Storm Mountain Lodge; Banff; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player in the hospitality sector is seeking enthusiastic individuals to join their team. This role involves engaging with guests, managing reservations, and providing exceptional customer service. You'll be responsible for ensuring a smooth check-in and check-out process while assisting guests with their inquiries about the hotel and the surrounding area. If you have a passion for hospitality and enjoy helping others, this position offers a fantastic opportunity to grow and develop your skills in a welcoming environment. Join a team that values dedication and service excellence!

Qualifications

• Willingness to learn and adapt to new tasks.
• Strong customer service and communication skills are essential.

Responsibilities

• Register guests, assign rooms, and manage reservations.
• Provide information about hotel services and local attractions.
• Perform clerical duties and assist guests with special needs.

Skills

Customer Service

Clerical Skills

Communication Skills

Tools

Word Processing Software

Spreadsheet Software

Internet

Job description

Experience

Will train

Tasks

• Register arriving guests and assign rooms
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Maintain an inventory of vacancies, reservations and room assignments
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Provide customer service

Computer and Technology Knowledge

• Word processing software
• Spreadsheet
• Internet

Are you available for the advertised start date?

Are you currently legally able to work in Canada?