hotel clerk supervisor

Comfort Inn & Suites; Edson; On-site; CAD 45,000 - 60,000; Full time

Job summary

Un hôtel local à Edson, Alberta, recherche un superviseur expérimenté pour gérer l'équipe et assister les clients. Le candidat idéal doit avoir au moins 7 mois d'expérience dans un environnement d'hôtellerie et des compétences en gestion d'équipe. Le poste offre un horaire de travail flexible de 30 à 40 heures par semaine et nécessite une bonne communication et une approche orientée client.

Qualifications

• Minimum 7 mois d'expérience pertinente dans un environnement d'hôtel ou de service client
• Capacité à travailler efficacement en équipe
• Capacité à maintenir des horaires de travail et procédures

Responsibilities

• Établir les horaires de travail et les procédures
• Superviser le personnel et réaliser des tâches similaires
• Assister les clients avec des besoins spéciaux
• Recruter et former le personnel
• Maintenir le fonctionnement des systèmes informatiques et des équipements

Skills

Orientation client

Compétences interpersonnelles efficaces

Excellente communication orale

Souplesse

Initiative

Organisé

Esprit d'équipe

Education

Certificat de graduation d'études secondaires

Job description

Durée de l'emploi : Permanent

Langue de travail : Anglais

Heures de travail : 30 to 40 hours per week

Education

• Secondary (high) school graduation certificate

Work setting

• Hotel, motel, resort

Tasks

• Establish work schedules and procedures
• Perform same duties as workers supervised
• Assist clients / guests with special needs
• Co-ordinate, assign and review work
• Hire and train staff in job duties, safety procedures and company policies
• Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
• Requisition materials and supplies

Work conditions and physical capabilities

• Fast-paced environment
• Standing for extended periods

Personal suitability

• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Flexibility
• Initiative
• Organized
• Team player

Experience

• 7 months to less than 1 year

Support for newcomers and refugees

• Participates in a government or community program or initiative that supports newcomers and / or refugees
• Assists with immediate settlement needs of newcomers and / or refugees (for example : housing, transportation, storage, childcare, winter clothing, etc.)
• Supports social and labour market integration of newcomers and / or refugees (for example : facilitating access to community resources, language training, skills training, etc.)
• Recruits newcomers and / or refugees who were displaced by a conflict or a natural disaster (for example : Ukraine, Afghanistan, etc.)
• Supports newcomers and / or refugees with foreign credential recognition
• Offers mentorship programs that pair newcomers and / or refugees with experienced employees
• Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and / or refugees
• Does not require Canadian work experience

Support for youths

• Participates in a government or community program or initiative that supports youth employment
• Offers on-the-job training tailored to youth
• Offers mentorship, coaching and / or networking opportunities for youth
• Provides awareness training to employees to create a welcoming work environment for youth

Support for Indigenous people

• Participates in a government or community program or initiative that supports Indigenous people
• Offers mentorship, coaching and / or networking opportunities for Indigenous workers
• Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations
• Provides cultural competency training and / or awareness training to all employees to create a welcoming work environment for Indigenous workers
• Facilitates access to Elders who can offer support and guidance to Indigenous workers