Hotel and Convention Manager

Gateway Casinos & Entertainment; City of Langley; On-site; CAD 69,000 - 87,000; Full time

Job summary

A leading company in entertainment is seeking a Full-Time Manager for its Hotel and Convention departments. This role encompasses financial and operational strategic leadership, guiding a talented team while ensuring excellence in service during high-profile events and day-to-day operations.

Benefits

Full benefits package for full-time employees

Retirement savings plan

Development and training opportunities

Family and friends discounts

Qualifications

• Minimum 5 years of hospitality management experience.
• Minimum 2 years in a supervisory role.
• Proficiency with various software tools.

Responsibilities

• Lead hotel operations and assist with budget presentation.
• Oversee the Hotel Rooms division and Convention Services department.
• Manage recruitment, training, and staff development.

Skills

Leadership

Communication

Project Management

Problem Solving

Teamwork

Customer Service

Business Acumen

Education

Post-secondary education in hospitality management or related field

Tools

Word Processing Software

Spreadsheets

Presentation Software

Job description

Job Type: Full-Time

Salary Range: $69,071 to $86,339 / year

We Provide:

• Full benefits package for full-time employees
• Retirement savings plan
• Exciting, supportive, and fun work environment
• Family and friends discounts on travel, tech, food, beverage, and fitness
• Development and training opportunities

The Position:

This role is responsible for the financial, operational, customer, and human resources objectives of the Hotel and Convention departments. It will also support the Vice President of Operations, BC East, in developing and executing strategic, operational, and policy initiatives to enhance the financial contribution and effectiveness of Hotel and Convention operations.

Key Responsibilities:

1. Provide strategic leadership in hotel operations, assist with budget presentation, capital plan, and development projects.
2. Oversee the Hotel Rooms division and Convention Services department.
3. Support large convention bookings during high-volume banquet seasons and other high-profile events.
4. Ensure accuracy in contracts, proposals, and correspondence, focusing on menu details, pricing, organization, setup, and billing.
5. Coordinate credit arrangements for catering customers with the accounting department.
6. Assist in developing convention menus and pricing.
7. Lead and support Hotel and Convention staff management and development.
8. Manage performance through coaching, training, and discipline.
9. Oversee purchasing of all Hotel and Convention supplies and equipment.
10. Develop systems to improve cost efficiency, especially labor.
11. Collaborate with department managers, including casino operations, for cross-marketing and promotions.
12. Manage recruitment, training, and staff development to meet strategic and operational goals.
13. Maintain knowledge of company policies and procedures.
14. Provide creative solutions for customer needs, including up-selling and menu modifications.
15. Ensure compliance with food handling, health, safety, and provincial regulations.
16. Foster teamwork, positive employee relations, and open communication.
17. Perform additional responsibilities as needed.

What You Bring:

• Minimum 5 years of hospitality management experience.
• Minimum 2 years in a supervisory role.
• Post-secondary education in hospitality management or related field.
• Ability to implement operational changes.
• Proven leadership and teamwork skills.
• Business acumen with costing and pricing expertise.
• Excellent communication skills, both written and verbal.
• Willingness to work evenings and weekends.
• Strong project management and customer service skills.
• Excellent problem-solving skills.
• Self-motivated, detail-oriented, reliable, punctual, and efficient with multitasking abilities.
• Proficiency with word processing, spreadsheets, email, internet, and presentation software.

Who We Are:

Gateway Casinos & Entertainment Limited is one of Canada's largest gaming and entertainment companies, with 31 properties across British Columbia, Ontario, and Alberta. Employing approximately 7,200 people, it features numerous gaming options, food and beverage outlets, and hotel rooms.

With over thirty years in the business, Gateway continues to evolve, developing new casino and restaurant brands. We celebrate and empower our team members, offering ongoing training, leadership programs, and career growth in a dynamic environment. Join us and be part of a team that values your skills, vision, and energy.