Hostel Attendant-Summer Seasonal

Alpine Club of Canada; Canmore; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading organization is seeking a Hostel Assistant for 2-3 days per week to support front desk operations and housekeeping during the busy summer season in Canmore. Responsibilities include guest interactions, reservations, and maintaining cleanliness in all common areas. Ideal candidates should have strong communication skills and a positive demeanor, with previous customer service experience being beneficial.

Qualifications

• Positive and engaging personality.
• Strong communication and interpersonal skills.
• Attention to detail and commitment to cleanliness.
• Previous customer service or hostel experience is an asset.

Responsibilities

• Greet and assist hostel guests professionally.
• Perform daily housekeeping to maintain cleanliness.
• Monitor hostel emails and respond to inquiries.

Skills

Communication

Interpersonal Skills

Attention to Detail

Time Management

Job description

The ACC is a not-for-profit organization established in 1906 that has grown to include 33 backcountry huts and 25 volunteer-run sections across the country. We also organize seasonal programs, such as our annual General Mountaineering Camp, as well as Shadow Lake Lodge and our hostel in Canmore. We have a rich history in Canadian Mountaineering and a dynamic team at the office to manage our diverse portfolios.

The Alpine Club of Canada is an inclusive and equal opportunity employer. All applicants will be considered for employment without attention to age, colour, race, gender, ancestry, ethnic origin, disability, or sexual orientation. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, [e-mail] .

Priorto receiving an offer ofemployment, the successful candidate will be required to submit copies of allrequired certifications anddocumentation, including a.criminal records check.The Alpine Club of Canada wishes toexpress our appreciationto all applicants for their interest and efforttoin applying for this position. However, only those candidates selectedfor interviews will be contacted.

About the role

We are looking for someone to join our team to help out 2-3 days a week in our Hostel location. We are hoping to have someone who will assist with our front desk as well as housekeeping during our busy summer season! This would start as soon as possible and run until September 5th.

What you'll do

Responsibilities

Front Desk and Reservations:

· Greet and assist hostel guests in a friendly and professional manner.

· Check-in and check-out guests, creating a seamless arrival and departure experience.

· Provide information on Hostel facilities, local community, and create reservations for the Canmore hostel.

· Monitor the hostel email and guest inquiries.

· Answer phone calls from guests with hostel inquiries.

· Handle guest complaints and conflict resolution to ensure satisfaction.

· Making hostel reservations if needed.

· Daily usage of Teams and our property management system.

· Perform daily housekeeping duties to ensure cleanliness and orderliness of hostel common areas and guest rooms.

· Change bed linens, clean bathrooms, vacuum, mop, and ensure rooms are ready for guest arrival.

· Perform housekeeping duties as needed, this may include deep cleans, facility checks.

· Maintain inventory of cleaning supplies as needed and ensure that stock of stored and used in a safe manner.

General Responsibilities:

· Answer inquiries via phone, email, or in person.

· Maintain a positive and welcoming atmosphere for guests.

· Adapt to any additional duties or responsibilities assigned within the hostel environment.

Qualifications

· Positive and engaging personality.

· Strong communication and interpersonal skills.

· Attention to detail and commitment to maintaining a clean environment.

· Time management to ensure tasks are completed in a timely and effective manner.

· Previous travel, hostel, or customer service experience is an asset.

· Ability to lift up to 50lbs and roll objects up to 75lbs.

· Fluency in a second language is an asset.