Host, VIP Experience

mlse; Toronto; On-site; CAD 42,000 - 65,000; Full time

Job summary

Maple Leaf Sports & Entertainment Partnership (MLSE) is seeking a Host, VIP Experiences to deliver exceptional hospitality for MLSE's valued guests across venues and events. You will support Executive Office, Global Partnerships, Premium, and VIP programs, coordinating bespoke experiences from pre-arrival to flawless event day.

The ideal candidate is proactive, highly organized, and thrives in fast-paced environments, delivering thoughtful service with discretion and professionalism.

Qualifications

• 1–3 years of experience in hospitality, concierge services or VIP hosting.
• Experience in premium guest services or live events is a plus.

Responsibilities

• Serve as primary contact for VIP guests before, during, and after events with concierge-level service.
• Support hospitality experiences for Executive Office, Global Partnerships, Premium, and VIP programs.
• Coordinate hospitality/logistics for executives, athletes, celebrities and other distinguished guests.
• Execute event-day operations including guest registration, VIP arrivals, and space management.
• Maintain guest profiles and preferences in CRM system; identify opportunities to elevate experiences.

Skills

Hospitality

VIP hosting

Customer service

CRM software

Tools

CRM software

Job description

Powered by Passion. United by Purpose. Build for Impact.

At Maple Leaf Sports & Entertainment Partnership (MLSE), we exist to deliver the ultimate fan experience by lifting trophies, spirits, and communities - united as one.

We're more than a workplace. We are a team of passionate people, boldly building the future of sport and entertainment, together. We believe in the power of play, the strength of collaboration, and the energy that comes from showing up with purpose.

From the ice to the pitch, the hardwood to the digital arena, we're proud to be the driving force behind the Toronto Maple Leafs (NHL), the Toronto Raptors (NBA), Toronto FC (MLS), Toronto Argonauts (CFL) and development teams with the Toronto Marlies (AHL), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.

We bring these teams - and world-class entertainment - to life at our iconic venues, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. Off the field, we serve up elevated dining at e11even, Real Sports, and our signature club spaces like Hot Stove Club, ScotiaClub, and Platinum Club.

Through MLSE Foundation and MLSE LaunchPad, we use the power of sport to help youth facing barriers reach their full potential. Since 2009, we've invested more than $45 million into Ontario communities -- and we're just getting started.

This is what it means to be One MLSE: a culture where everyone plays a role, everyone belongs, and everyone contributes to something bigger than themselves.

So, if you're ready to play with purpose, grow with passion, and win as one, we'd love to have you on our team.

We know that great candidates come from a variety of backgrounds and experiences. Even if you do not meet every qualification listed, we encourage you to apply. Your unique perspective, transferable skills, and lived experience may be exactly what we're looking for.

Job Description

As a Host, VIP Experiences, you will play an integral role in delivering exceptional hospitality experiences for MLSE's most valued guests across our portfolio of world-class venues and events.

Supporting the Executive Office, Global Partnerships, Premium, and MLSE's VIP programs (VIP Select and RESERVE), you will help execute personalized hospitality experiences for executives, corporate partners, premium members, talent, athletes, celebrities, and other distinguished guests.

This role combines concierge service, relationship management, and event operations. From coordinating bespoke experiences before arrival to delivering flawless execution on event day, you will serve as a trusted representative of MLSE, ensuring every interaction reflects the highest standards of hospitality, professionalism, and discretion.

The ideal candidate is proactive, resourceful, highly organized, and thrives in fast-paced environments. They anticipate guest needs, remain calm under pressure, and consistently create memorable experiences through thoughtful service, operational excellence, and genuine hospitality.

RESPONSIBILITIES

• Serve as the primary point of contact for assigned VIP guests before, during, and after events, delivering personalized concierge-level service.


• Support hospitality experiences for the Executive Office, Global Partnerships, Premium, and other key corporate stakeholders.


• Deliver exceptional experiences for members of MLSE's VIP Select and RESERVE programs through proactive relationship management and personalized service.


• Coordinate hospitality and logistics for executives, athletes, celebrities, talent, and other distinguished guests, including transportation, credentialing, arrivals, departures, and event movements.


• Execute event-day operations including guest registration, accreditation, VIP arrivals, hospitality activations, premium space management, and guest experience delivery.


• Coordinate personalized amenities, gifting, milestone celebrations, and special concierge requests.


• Build strong working relationships with Security, Food & Beverage, Venue Operations, Marketing, Public Relations, Legal, Global Partnerships, Premium, Guest Services, and other internal teams.


• Represent MLSE with professionalism, warmth, and authenticity while serving as a brand ambassador.


• Exercise exceptional judgment and discretion when managing confidential guest information and executive requests.


• Maintain accurate guest profiles, preferences, and event information within CRM and hospitality platforms.


• Identify opportunities to continuously elevate the guest experience and improve hospitality operations.


• Support additional VIP initiatives, special events , and departmental projects as required .

QUALIFICATIONS

• 1-3 years of experience in hospitality, concierge services, premium guest services, VIP hosting, protocol, luxury hotels, live events, or a related customer experience role