Host (Toronto) - Part-time Contract

Join; Toronto; Vor Ort; CAD 23.000 - 32.000; Vollzeit

Zusammenfassung

Hermès Canada is seeking a Host to warmly greet customers as they enter the Toronto boutique and to guide them through the shopping experience. This role serves at the entrance, setting a tone of exceptional service and attentiveness.

Applicants should be able to communicate clearly, stay gracious under pressure, and coordinate with selling, operations and asset protection teams to optimize client flow. Retail service experience is preferred.

Qualifikationen

• Strong communication skills and a gracious, warm approach.
• Experience in customer service, retail, or service sector preferred.
• Flexibility to work a variable schedule as needed.

Aufgaben

• Greet every visitor at the boutique entrance and determine their needs.
• Direct clients to merchandise areas or team members as appropriate.
• Maintain an atmosphere of helpfulness and calm, handling difficult situations gracefully.
• Coordinate appointments and inform departments of arrivals and changes.
• Update clients on queue status when the boutique is at capacity and minimize wait times.
• Perform additional duties as assigned by the supervisor.

Jobbeschreibung

Hermès Canada

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 20,000 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.

Hermès Canada has had a presence in Canada since 1987 and has over 130 employees, across four stores, located in: Toronto, Montréal, Vancouver, and Calgary, as well as our e-commerce activity, and corporate office. Family is at the heart of Hermès. At Hermès Canada, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity and inclusion, both within our own walls and in the wider world. We look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our family. We support our individual team members’ personal and professional success through a culture that values equality, individuality, and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves.

The Opportunity

The Host is responsible for greeting customers as they enter the store and assisting them by determining the nature of their visit and directing them throughout the store. This position is stationed at the entrance to the store to warmly greet clients as they enter the boutique.

Main Accountabilities

• Offer a warm welcome by personally greeting every visitor that enters and leaves the boutique.


• Serve as the Host of the boutique and model the company vision of providing extraordinary service to all.


• Be curious and take a genuine interest in the client’s needs and expectations, guiding them to the appropriate location of merchandise or member of the team.


• Create an atmosphere of helpfulness and cooperation and handle all difficult situations with grace and composure.


• Collaborate closely with the rest of the boutique team with active communication of appointment arrivals to all departments: selling, operations, and asset protection.


• Maintain daily calendar of client appointments and boutique events in the appointment application, indicating arrivals, no-shows, reschedules, and cancellations.


• Support with phone call appointment requests, schedule entry of team, assigning appointment requests and resolving appointment conflicts.


• Demonstrate generosity and anticipate client’s needs.


• Proactively update clients in the outdoor queue when the boutique is at capacity and take responsibility to ensure the wait time is minimized to receive service.


• All other duties assigned by supervisor.

Key Requirements

• Communication skills must be strong, and approach must be gracious and warm. Handles telephone and face to face interactions effectively and professionally.


• Excellent customer service skills are required with a friendly attitude for all interactions with clients.


• Ability to work a flexible schedule according to needs of the business.


• Similar experience in the Customer Service, Retail, or Service sector.


• Demonstrates attention to detail and keeps personal workspace organized.


• Enthusiasm, self-confidence, and motivation.

This position is for an existing vacancy. The hourly rate for this position is $20per hour.