Host.tess – Terrace

Hotel Nelligan; Montreal; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player in hospitality seeks a passionate Host.tess for their terraces. This dynamic role involves creating a welcoming atmosphere, managing reservations through OpenTable, and ensuring a seamless dining experience for guests. Ideal candidates will have a strong customer service background, be bilingual in French and English, and possess excellent organizational skills. Join a renowned establishment in the heart of Old Montreal, where your contributions will enhance guest experiences and foster a culture of excellence and collaboration.

Benefits

Competitive salary

Access to Meal program

50% discount at all Corner Collection locations

Discounts on monthly STM Opus card

Work-life balance

Recognition program

Team-building activities

Qualifications

• Minimum one year of experience in a restaurant or similar role.
• Bilingual in French and English for effective communication.

Responsibilities

• Create a welcoming atmosphere for guests upon arrival.
• Manage reservations and guest flow efficiently.

Skills

Bilingual (French and English)

Customer Service

Organizational Skills

Flexibility

Positive Attitude

Education

Experience in a restaurant or as a receptionist/host/hostess

Tools

OpenTable

Point of Sale (POS) system

Job description

Join Corner Collection, a prestigious collection of hotels, restaurants, and spas where excellence and passion define every experience. Our iconic establishments—Hôtel Nelligan, recognized as the best urban hotel in Canada by the prestigious Travel & Leisure Best Awards, and Hôtel Place d’Armes, recently awarded a Michelin Key and a Travel & Leisure award—embody our values: community, passion, responsibility, and excellence. Join our team and help create tailor-made moments for our guests.

We are seeking a passionateHost.tess-Terrace to join our dynamic team on our terraces for the 2025 season. Your main responsibility is to create a welcoming atmosphere from the moment our guests arrive. You will play a crucial role as an orchestrator in the dining area, efficiently managing reservations on OpenTable and working closely with the headwaiter. Your ability to organize guest flow, provide accurate information, and cater to specific needs will ensure a seamless and memorable gastronomic experience for each of our guests.

WHAT YOU’LL DO

• Warmly Welcome and greet our guests.
• Assign tables according to seating plans.
• Accompany our guests to their tables and adjust the number of place settings, if necessary.
• Handle reservations and calls for our restaurants and terraces with professionalism and attention to detail.
• Ensure that menus are in order and the right quantities.
• Ensure impeccable service in line with the brand’s high-quality standards.
• Support the dining room team when necessary, during service.
• Maintain cleanliness of work area, bathrooms, and dining room.
• Work as a team and communicate positively with other Corner team members.
• Always maintain a professional appearance and interact with our guests, ensuring they feel welcomed and valued.
• Be knowledgeable about the hotel’s offerings and schedules to provide comprehensive information to guests.

Other tasks may be assigned, and so we’re counting on your flexibility and resourcefulness!

WHAT WE’RE LOOKING FOR

• You have a minimum of one year of experience in a restaurant or as a receptionist or host/hostess.
• Knowledge of how a point of sale (POS) system and OpenTable operate is an asset.
• You have the energy, stamina, and availability for this demanding role, with flexible hours including evenings, weekends, and holidays.
• You are bilingual in French and English for effective communication with an international clientele.
• You consistently maintain exemplary service standards.
• You are passionate, friendly, and professional, with a positive attitude and contagious enthusiasm.
• You embody a culture focused on excellence, accountability, and collaboration.
• Your natural leadership inspires and positively impacts those around you.
• You are disciplined and process-oriented, capable of working calmly in all situations.
• You create a welcoming environment for our guests, colleagues, and the community.
• You are committed to providing personalized and memorable service that builds guest loyalty.

WHAT’S IN IT FOR YOU

• A unique opportunity to work in one of Montreal’s most renowned establishments, recognized both locally and worldwide.
• A luxurious and upscale environment just steps from a metro station in the heart of Old Montreal.
• Competitive salary and rewards that recognize excellence and positive behaviors that reflect our purpose and values.
• Access to a Meal program
• An environment where work-life balance is encouraged.
• An exceptional 50% discount at all Corner Collection locations for you and your loved ones.
• Many opportunities to progress and reach your full potential – we’re growing, and we want passionate, motivated people to grow with us.
• Discounts on your monthly STM Opus card.
• Access to a recognition program, festive events, and team-building activities.