Host, Premium Club Experience

MLSE (Maple Leaf Sports & Entertainment Partnership); Toronto; On-site; CAD 28,000 - 34,000; Full time

Job summary

MLSE Partnership is seeking a Host, Premium Club Experience at Scotiabank Arena. You will be the first point of contact for premium members and guests, delivering warm hospitality and seamless service during events.

Reporting to the Premium Club Experience leadership team, you will manage guest check-in, access, and VIP arrivals, collaborate with security and food & beverage teams, and maintain exceptional guest records while upholding MLSE policies and OHSA guidelines.

Qualifications

• Hospitality or guest services experience preferred.
• First Aid/CPR and Smart Serve certifications required.
• Excellent interpersonal, communication, and problem-solving skills.
• Able to work evenings, weekends, holidays, and event days.
• Experience with guest management systems (SevenRooms) is a plus.

Responsibilities

• Deliver exceptional hospitality by welcoming, checking in, and assisting premium members and guests throughout their event experience.
• Manage guest registration, guest lists, access control, and VIP arrivals within premium club spaces.
• Support event-day operations, including premium experiences, hospitality activations, and talent arrivals.
• Maintain extensive knowledge of venue amenities to provide informed recommendations and concierge-level assistance.
• Resolve guest concerns professionally while anticipating needs and creating memorable experiences.
• Maintain accurate event documentation, guest records, and operational reports.
• Collaborate with Security, Food & Beverage, Guest Services, Ticket Operations and other internal partners to deliver seamless premium experiences.
• Ensure compliance with MLSE policies, including responsible alcohol service and guest conduct.
• Follow Health & Safety policies and OHSA requirements.
• Support additional event-day responsibilities as assigned.

Skills

Hospitality experience

Guest services

Interpersonal skills

Communication

Problem-solving

Evenings/weekends availability

Professional demeanor

Diversity & inclusion

Ability to think independently

Education

Ontario Security Licence

First Aid/CPR certification

Smart Serve certification

Tools

SevenRooms

Job description

Powered by Passion. United by Purpose. Build for Impact.

At Maple Leaf Sports & Entertainment Partnership (MLSE), we exist to deliver the ultimate fan experience by lifting trophies, spirits, and communities - united as one.

We’re more than a workplace. We are a team of passionate people, boldly building the future of sport and entertainment, together. We believe in the power of play, the strength of collaboration, and the energy that comes from showing up with purpose.

From the ice to the pitch, the hardwood to the digital arena, we’re proud to be the driving force behind the Toronto Maple Leafs (NHL), the Toronto Raptors (NBA), Toronto FC (MLS), Toronto Argonauts (CFL) and development teams with the Toronto Marlies (AHL), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.

We bring these teams – and world-class entertainment – to life at our iconic venues, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. Off the field, we serve up elevated dining at e11even, Real Sports, and our signature club spaces like Hot Stove Club, ScotiaClub, and Platinum Club.

Through MLSE Foundation and MLSE LaunchPad, we use the power of sport to help youth facing barriers reach their full potential. Since 2009, we’ve invested more than $45 million into Ontario communities - and we’re just getting started.

This is what it means to be One MLSE: a culture where everyone plays a role, everyone belongs, and everyone contributes to something bigger than themselves.

So, if you’re ready to play with purpose, grow with passion, and win as one, we’d love to have you on our team.

** We know that great candidates come from a variety of backgrounds and experiences. Even if you do not meet every qualification listed, we encourage you to apply. Your unique perspective, transferable skills, and lived experience may be exactly what we’re looking for. **

Job Description

As a Host, Premium Club Experience, you will play a key role in delivering exceptional hospitality at one of our most Premium Clubs located in Scotiabank Arena. As the first point of contact for members and guests, you will create a warm, welcoming arrival experience while providing seamless service throughout each event.

Reporting to the Premium Club Experience leadership team, you will greet and check in members, manage guest access, support event-day operations, and ensure every interaction reflects MLSE’s commitment to best-in-class hospitality. This role requires professionalism, sound judgment, attention to detail, and the ability to thrive in a fast-paced live event environment while maintaining a high level of confidentiality.

RESPONSIBILITIES

• Deliver exceptional hospitality by welcoming, checking in, and assisting premium members and guests throughout their event experience.

• Manage guest registration, guest lists, access control, and VIP arrivals within premium club spaces.

• Support event-day operations, including premium experiences, hospitality activations, and talent arrivals.

• Maintain extensive knowledge of venue amenities, event details, and surrounding attractions to provide informed recommendations and concierge-level assistance.

• Resolve guest concerns professionally while anticipating needs and creating memorable experiences.

• Maintain accurate event documentation, guest records, and operational reports.

• Work collaboratively with Security, Food & Beverage, Guest Services, Ticket Operations, and other internal partners to deliver seamless premium experiences.

• Ensure compliance with MLSE policies and procedures, including responsible alcohol service and guest conduct.

• Follow all MLSE Health & Safety policies and work in compliance with the Occupational Health & Safety Act.

• Support additional event-day responsibilities as assigned.

QUALIFICATIONS

• Previous experience in hospitality, concierge services, guest services, security, or a customer-facing role is preferred.

• Ontario Security Licence is considered an asset.

• Current First Aid/CPR certification

• Valid Smart Serve certification (issued within the past four years)

• Experience with SevenRooms, event registration platforms, or guest management systems is considered an asset.

• Strong interpersonal, communication, and problem-solving skills.

• Ability to think independently and make sound decisions in a fast-paced environment.

• Excellent organizational skills with the ability to manage multiple priorities.

• Professional, discreet, and committed to delivering exceptional guest service.

• Passion for sports, entertainment, hospitality, or live events is considered an asset.

• Demonstrated commitment to diversity, equity, and inclusion.

• Must be available to work evenings, weekends, holidays, and event days.

• Ability to work shifts of approximately 7-10 hours (evenings only)

Job Posting Compensation Range/Rate:

$20/hour

At MLSE, we are committed to building an equitable, diverse and inclusive organization. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email [e-mail]. This email is only for accommodation requests. Resumes sent to this email address will not be considered.