Host(ess)

Park Lawn; Toronto; On-site; CAD 35,000 - 50,000; Full time

Job summary

Park Lawn is seeking a dedicated individual to provide exceptional service to families during visitations and funerals. The role requires a strong commitment to customer service and teamwork, assisting with administrative duties, maintaining a clean and welcoming environment, and providing support to grieving families. Ideal candidates will have experience in customer service, effective communication skills, and the ability to work in emotionally charged situations.

Benefits

Employee Discounts on services

Financial assistance programs

Variety of vacation, personal days, and sick days

Qualifications

• Ability to read, write, and speak English fluently.
• Bilingual is a plus.
• High degree of overall computer proficiency.
• Effective and professional communication skills.
• Ability to maintain a positive attitude in challenging situations.

Responsibilities

• Greets and directs families and visitors during funeral visitations.
• Performs administrative duties as directed and assists with overflow work.
• Guides families to arrangement rooms and provides refreshments.
• Ensures cleanliness of visitation rooms and common areas.
• Assists Funeral Home Staff during visitations, masses, and funerals.

Skills

Customer Service Orientation

Effective Communication

Detail Orientation

Time Management

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Why Work for Westminster Funeral and Reception Centre?

Service

• At every level, our dedicated team members display a strong work ethic and commitment to our core values, respect for the family, the profession, and the individual.
• Work with leading experts in the funeral and cemetery profession.
• Financial assistance programs encouraging employees through education and development in industry related subjects.
• Variety of Vacation, Personal Days and Sick Days based on your role emphasizing the importance of physical and emotional replenishment for our team.
• Employee Discounts on services, merchandise, and property to help our team members in their time of need.

Culture

• We value honesty, courage, integrity, ethical behavior and the development of personal growth.
• We are rooted in the communities to provide a personal touch to every family we serve.
• We believe in the value of funeral and cemetery service, drawing on decades of experience to create the best experience for our families.

Summary/Objective

Provide Park Lawn families and their guests with exceptional, professional, and courteous service during all funeral visitations and services, meetings and events throughout our facility(s).

Essential Functions

• Greets and directs families and visitors in attendance for funeral visitations and/or funeral services while at the receiving area of the funeral home, in a professional and courteous manner.
• Performs administrative duties as directed, back up to Receptionist position during breaks or for absences due to scheduled days off, vacation, illness, etc.; assist with overflow of administrative work as directed.
• Guides families to arrangement rooms and provide refreshments as required. Ensure arrangements rooms are checked for cleanliness and re-organized after each family appointment, as required.
• Assists Funeral Home Staff in the preparation of visitations, masses, funerals, and events. This includes and is not limited to the set up and reset of visitation room with possible arrangement of furniture; set up, removal and transfer of floral tributes, ensure prayer cards are printed and readily available.
• Assists staff to ensure that the Funeral Home remains sanitized, clean, and presentable at all times. Conduct general light housekeeping duties for all common areas including the cleanliness of washrooms and ensure they have all required supplies, dusting, arrangement rooms, visitation rooms, overall funeral home facilities, etc.
• Ensures the funeral home coffee lounge is properly stocked and all equipment, furniture cleaned before and after each use, each scheduled visitation/mass or event and/or on a daily basis, as required.
• Other duties as assigned.
• Detail Orientation.
• Thoroughness.
• Customer Service Orientation.
• Teamwork Orientation.
• Time Management.

Additional Eligibility Qualifications

• Ability to read, write and speak English fluently. Bilingual is a plus.
• High degree of overall computer proficiency.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Effective and professional communication skills, with an emphasis on verbal skills and the ability to resolve and respond to issues in a professional manner.
• Ability to maintain a positive attitude and working environment through organization and communication.
• Ability to communicate effectively with internal and external customers, community leaders, and grieving client families.
• Ability to empathize with client families and their guests and demonstrate tact and patience in emotionally charged situations.
• Ability to maintain a positive attitude and working environment through organization and communication.
• Ability to actively listen to the needs of client families.
• Tactful and professional behavior when dealing with complaints or dissatisfaction with services or merchandise.
• Ability to simultaneously handle multiple projects, prioritize tasks, and exercise good judgment.
• Attention to detail and follow-through.
• Ability to work independently with little or no supervision.

Supervisory Responsibility

This position has no direct supervisory responsibilities

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• The duties associated with this position are generally performed in an indoor office setting; however some duties may be performed outside.
• Outdoor duties may require exposure to natural elements such as inclement weather, extreme temperatures, uneven ground, dust, gas, and/or fumes.
• Equipment used to perform the essential function of this position includes, but is not limited to; computer, fax, copier, multi-line phone system, AV system, body lift, casket handling/transport devices, personal or company owned vehicle.
• Employees in this role must have sufficient strength and manual dexterity and must be willing to work safely and comply with the Company’s safety procedures, including wearing any personal protective equipment that may be required.
• Employees in this role are regularly required to climb, sit, stand, bend, kneel, and frequently lift up to 75 pounds, and may be required to lift up to 100 pounds.
• This position may also require power reaching, pushing, and pulling.
• Employees in this role must be able to perform job duties when awakened from a sound sleep.
• This position may also be exposed to chemicals and/ or blood borne pathogens. Exposure risk is considered: Moderate
• Overtime is sometimes necessary or required.

Travel

• Travel is primarily local occurring during the business day only.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Qualifications

Experience

Required 1 year

About the company

Park Lawn Corporation (TSX: PLC) is the largest publicly traded Canadian-owned funeral, cremation and cemetery provider and is the fastest growing company in the industry in North America. Since 2013 PLC has grown from 6 cemetery properties in Toronto,...

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