Host

Eldorado Resort; Kelowna; On-site; CAD 30,000 - 60,000; Full time

Job summary

A lakeside property in Kelowna seeks Hosts to enhance guest experiences by managing guest flow and maintaining an organized restaurant environment. Applicants should have a passion for hospitality, strong communication skills, and flexibility to work various shifts. Responsibilities include greeting guests, taking reservations, and collaborating with the culinary team. Join a supportive team that values employee growth and staff recognition.

Benefits

Employee discounts on accommodations and dining

A positive work environment

Growth and development opportunities

Qualifications

• Minimum 1-year experience in customer service and/or a restaurant.
• Minimum 16 years of age.
• Valid Serving It Right certification required.

Responsibilities

• Act as an ambassador for the resort.
• Maintain cleanliness and organization at the host stand.
• Escort guests to their table and manage guest flow.

Skills

Customer service

Organizational skills

Strong communication

Multitasking

Attention to detail

Tools

Squirrel

OpenTable

Job description

If you're looking for an exciting and rewarding opportunity to showcase your talent and join a team that brings out the best in each other, then we want to hear from you!

Our beautiful lakeside property offers a wide range of exciting career opportunities. We also offer employee discounts on water sport rentals, fun social events, incredible colleagues, and finally, discounted hotel stays and food & beverage at all Argus owned restaurants and hotels!

Position Summary:
Our Hosts create a positive guest experience that begins with being friendly and welcoming. They maintain an efficient and organized restaurant by managing guest flow, maximizing seating capacity, and communicating with all employees. Hosts leave a lasting impression on all guests through their professionalism and attention to detail.

What will you be doing?
You will be responsible for performing the following tasks to the highest standard:

• Act as an ambassador for Eldorado Resort
• Ensure that the front entrance, host stand, and surrounding areas are clean and organized
• Escort guests to their table, engage them in conversation, and seat them accordingly
• Know all table numbers and maintain awareness of which servers are in each section
• Be aware of what is happening in each section of the restaurant while service is going
• Effectively manage guest flow to maximize seating capacity
• Accurately take reservations and modify guest status in OpenTable
• Fill out detailed special requests in OpenTable for birthdays, anniversaries, VIPs, etc., and ensure that all fellow team members are informed
• Communicate regarding reservations and updates with the kitchen to ensure all necessary preparations can be made
• Communicate effectively with Servers, Bartenders, and Managers when necessary
• Have complete knowledge of the menu including allergens
• Take to-go and room service orders and perform daily checks for room service trays
• Coordinate with culinary team and Front Desk for daily amenity deliveries
• Understand the payment system and be able to take payment for a guest
• Follow lost and found procedures including collecting items and passing them on to the Manager on Duty or Front Desk (when open)
• Other duties as assigned or required

What are we looking for?
To successfully fill this role, you should demonstrate the following:

• Minimum 1-year experience in customer service and/or a restaurant is considered an asset
• Minimum 16 years of age
• Passion for the restaurant and hospitality industry
• Positive attitude and a willingness to think outside the box
• Ability to remain calm under pressure while working in a fast-paced environment
• Organizational skills, ability to multi-task, and high attention to detail
• Strong oral and written communication skills
• Experience with Squirrel and OpenTable considered an asset
• Valid Serving It Right certification
• Must be available during the day on weekdays, as well as flexibility to work evenings, weekends, and holidays

Perks

• Employee discounts on accommodations, dining and marina at our sister properties (Hotel Eldorado, Manteo Resort and Eldorado Marina, and Hampton Inn & Suites Kelowna Airport, Home2Suites)
• An excellent work environment, with a focus on staff recognition and teambuilding
• Room for growth and development

Don't miss this exciting opportunity to join our Eldorado Resort family!