Host

Gateway Casinos and Entertainment Limited; Chatham; On-site; Full time

Job summary

A leading company in the gaming and entertainment sector is looking for a Host/Hostess to join their team at Cascades Casino. The role focuses on creating a welcoming environment for guests, managing restaurant reservations, and providing outstanding customer service. Join a dynamic team and enjoy a flexible work-life balance with opportunities for advancement.

Benefits

Full benefits package for full-time employees

Retirement savings plan

Family and friends discounts

Development and training opportunities

Exciting, supportive work environment

Qualifications

• Host/hostess experience in hospitality/food service preferred.
• Experience in tourism, marketing, or events preferred.
• Ability to lift objects up to 30 pounds.

Responsibilities

• Engage with guests and provide a premium experience.
• Manage restaurant flow and reservations.
• Work flexible hours including evenings and weekends.

Skills

Customer Service

Public Speaking

Cash Handling

Multitasking

Knowledge of Food and Beverage

Education

Serving It Right (BC)

Proserve (Alberta)

Smart Serve (Ontario)

World Host / Super Host Certificate

Job description

Description

Position at Cascades Casino

Job Type: Full-Time

The Gateway to Your Future
It all starts with you. You are passionate and knowledgeable about sports. The Host/Hostess position harnesses your valuable customer service skills and grows with our team. What you bring is an eagerness to listen and learn, and an ability to maintain your cool under pressure. The hostess creates welcoming energy from the moment our guests walk through the door until they leave.

You manage the flow of the restaurant and generate customer loyalty, so put yourself in the heart of the action. The hostess also processes all reservations and plans guest seating arrangements, while helping servers with food and beverage expediting, bussing, and cleaning. What we provide you is a stellar benefits package for full-time employees, a flexible work/life balance, and the chance to move up the ladder at a company with more than 27 locations across Canada.

We Provide

• Full benefits package for full-time employees
• Retirement savings plan
• Exciting, supportive, and fun work environment
• Family and friends discounts on travel, tech, food, beverage, and fitness
• Development and training opportunities

Key Responsibilities

• Engage with others and provide a premium guest experience.
• Initiate conversations with guests comfortably.
• Have fun on the job and enjoy a public role.
• Juggle multiple tasks and work well under pressure.
• Work flexible hours, including evenings and weekends.

Hourly wage: $17.20

What You Bring

• Host/hostess experience in hospitality/food service preferred.
• Cash handling experience using POS system or cashier register.
• Experience in tourism, promotion, marketing, entertainment, or events preferred.
• Certificates: Serving It Right (BC), Proserve (Alberta), Smart Serve (Ontario).
• World Host / Super Host certificate or similar customer service training preferred.
• Proven selling, marketing, and service skills in dining, retail, or promotions.
• Effective public speaking skills and presence.
• Ability to lift objects up to 30 pounds, including fully loaded trays.
• Knowledge of specialty food and beverage items.

Why Work With Us?
Gateway celebrates and empowers our team members. A career here means working with great people, being recognized, and having opportunities for advancement across our 27 locations. We support ongoing training and leadership development in a dynamic, fun environment. Join a team that values your vision, skill, and energy.

Get to Know Gateway
Gateway Casinos & Entertainment Limited is one of Canada's largest gaming and entertainment companies, with 27 properties across British Columbia, Ontario, and Edmonton, Alberta. Employing approximately 8,648 people, Gateway offers a wide range of gaming, dining, and hospitality experiences. For more information, visit www.gatewaycasinos.com.

Apply Now!
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Gateway is an equal opportunity employer committed to Respect, Integrity, Teamwork, and Customer Service. We provide an inclusive, accessible candidate experience. Please inform us if accommodations are needed during the recruitment process.