Hospitality Supervisor

University System of New Hampshire; Markham; On-site; CAD 40,000 - 60,000; Full time

Job summary

An established institution is seeking a hands-on Hospitality Supervisor to lead a dynamic team in a fast-paced food service environment. In this role, you will oversee daily operations, ensuring high standards of guest service and food safety. You'll be responsible for hiring, training, and supervising a team of student associates, while also managing cash handling and inventory processes. This is a fantastic opportunity to contribute to a vibrant campus community and develop your leadership skills in a supportive environment. If you thrive in a collaborative setting and are passionate about delivering exceptional service, this role is perfect for you.

Benefits

Medical insurance

Dental insurance

Retirement plan

Paid time off

Tuition assistance

Qualifications

• 3 years of experience in food service operations.
• Knowledge of sanitation and safety standards.
• Two years of supervisory experience.

Responsibilities

• Supervise retail operations and manage staff responsibilities.
• Ensure food safety, sanitation, and proper service.
• Handle cash and perform daily reconciliations.

Skills

Food service techniques

Sanitation and safety

Interpersonal abilities

Multi-tasking

Public speaking

Cash handling

Education

High school graduation or equivalent

Tools

Microsoft Office

Basic kitchen equipment

Job description

As a liaison for management, perform opening/closing supervision of assigned retail operation to include cash responsibilities, delegation of tasks and proper preparation of service areas to ensure guest service is at the highest levels obtainable. Responsible for the hiring, training, and supervision of at least 20 or more student associates with regular managerial support. This is a hands-on, working supervisory role.

Acceptable minimum level of education

Acceptable minimum level of education HS or equivalent

Acceptable minimum years of experience

Acceptable minimum years of experience 3 years

Additional Job Information

UNH is a federal contractor within the meaning of the Executive Order on Ensuring Adequate COVID Safety Protocols for Federal Contractors. This position may require that you be vaccinated against COVID -19 in the future, unless you apply for and receive a religious or medical exemption. You may not test out of this requirement.

Posting Number

Posting Number PS3751FY22

Other minimum qualifications

• High school graduation or equivalent and three years of experience in a food service operation.
• Knowledge of food service techniques, sanitation and safety.
• Two years related supervisory experience.
• Strong interpersonal abilities.
• Ability to multi-task and self-prioritize.
• Must be able to wear and use appropriate personal protective equipment as necessary.

Additional Preferred Qualifications

• Experience in a college/university environment.
• Serv-Safe Certified or the ability to become certified within 6 months.
• Public speaking/presentation skills.
• Comfortable with Microsoft Office software package (Word, Outlook, Excel, etc.).

Salary Information

Salary is complemented by a comprehensive benefits package which includes medical, dental, retirement, tuition, and paid time off.

Quicklink for Posting

Quicklink for Posting https://jobs.usnh.edu/postings/53231

Percent Time Information (FTE)

Percent Time Information (FTE) 0.76

Grade

Grade 12

EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access/Affirmative Action employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

Institution Information

The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshire's lakes and mountains. There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry.

The UNH Diversity Resource Guide with information and programming available in the seacoast area, New Hampshire, and the region can be found here:https://www.unh.edu/hr/diversity-resource-guide

Posting Date

Posting Date 08/28/2023

Open Until Filled Yes

Closing Date

Posting Open to Internal Candidates Only?

Posting Open to Internal Candidates Only? No

Interested Internal Candidates Exist?

Interested Internal Candidates Exist? No

Job Category

Job Category Hourly Staff (Non-Exempt)

Appointment Type

Appointment Type Regular

If TERM position provide projected end date

Equipment/Instruments

Familiarity with basic kitchen equipment such as Turbo Chefs, Fryers, Grills,

Drivers License and Physical Requirements. Please check all items that apply.

Drivers License and Physical Requirements. Please check all items that apply. None applicable

Duties / Responsibilities
Job Duties

Duty/Responsibility Perform guest/staff service activities to create an environment of continuous improvement, teamwork, shared ownership in success and a strong commitment to excellence in industry. Coordinate staffing levels based on customer counts and service needs. Assume responsibility for covering/correcting staffing shortages, operational and performance issues among assigned staff. Participate as needed in food service activities, including preparation, handling, and service of food items in several formats simultaneously.

Duty/Responsibility Complete inventory of all items and place orders with authorized vendors to ensure that par stock levels are maintained. Assure that foods are portioned properly, served at proper temperatures, and handled properly until consumed, stored, or discarded. Maintain necessary service records, temperature logs, and other records/reports as needed. Responsible for cleaning, sanitation, and food safety to include proper food/cooler temperatures, equipment maintenance, and basic cleaning of facility each shift.

Duty/Responsibility Perform cash handling, safe and drawer reconciliations, daily deposits, and basic nightly record keeping communicating any variances or documentation to management.

Duty/Responsibility Follow departmental standards, ensure cost effective and proper use of supplies, wear appropriate personal protective equipment as necessary. Maintain professional appearance as per department standards. Perform other duties as assigned.

Position Details
Summary

Operating Title Hospitality Supervisor Long Classification Title Hospitality Supervisor Campus Location Durham Department UNH Philbrook Cafe Summary of Position As a liaison for management, perform opening/closing supervision of assigned retail operation to include cash responsibilities, delegation of tasks and proper preparation of service areas to ensure guest service is at the highest levels obtainable. Responsible for the hiring, training, and supervision of at least 20 or more student associates with regular managerial support. This is a hands-on, working supervisory role. Acceptable minimum level of education HS or equivalent Acceptable minimum years of experience 3 years Additional Job Information UNH is a federal contractor within the meaning of the Executive Order on Ensuring Adequate COVID Safety Protocols for Federal Contractors. This position may require that you be vaccinated against COVID -19 in the future, unless you apply for and receive a religious or medical exemption. You may not test out of this requirement. Posting Number PS3751FY22 Other minimum qualifications

High school graduation or equivalent and three years of experience in a food service operation.

Knowledge of food service techniques, sanitation and safety.

Two years related supervisory experience.

Strong interpersonal abilities.

Ability to multi-task and self-prioritize.

Must be able to wear and use appropriate personal protective equipment as necessary.

Additional Preferred Qualifications

Experience in a college/university environment.

Serv-Safe Certified or the ability to become certified within 6 months.

Public speaking/presentation skills.

Cash handling experience.

Comfortable with Microsoft Office software package (Word, Outlook, Excel, etc.).

Salary Information Salary is complemented by a comprehensive benefits package which includes medical, dental, retirement, tuition, and paid time off. Quicklink for Posting https://jobs.usnh.edu/postings/53231 Percent Time Information (FTE) 0.76 Grade 12 EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access/Affirmative Action employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

Institution Information The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshire's lakes and mountains. There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry. The UNH Diversity Resource Guide with information and programming available in the seacoast area, New Hampshire, and the region can be found here:https://www.unh.edu/hr/diversity-resource-guide Posting Details

Posting Date 08/28/2023 Open Until Filled Yes Closing Date Posting Open to Internal Candidates Only? No Interested Internal Candidates Exist? No Job Category Hourly Staff (Non-Exempt) Appointment Type Regular If TERM position provide projected end date Equipment/Instruments Familiarity with basic kitchen equipment such as Turbo Chefs, Fryers, Grills, Drivers License and Physical Requirements. Please check all items that apply. None applicable Duties / Responsibilities
Job Duties

Duty/Responsibility Perform guest/staff service activities to create an environment of continuous improvement, teamwork, shared ownership in success and a strong commitment to excellence in industry. Coordinate staffing levels based on customer counts and service needs. Assume responsibility for covering/correcting staffing shortages, operational and performance issues among assigned staff. Participate as needed in food service activities, including preparation, handling, and service of food items in several formats simultaneously.

Duty/Responsibility Complete inventory of all items and place orders with authorized vendors to ensure that par stock levels are maintained. Assure that foods are portioned properly, served at proper temperatures, and handled properly until consumed, stored, or discarded. Maintain necessary service records, temperature logs, and other records/reports as needed. Responsible for cleaning, sanitation, and food safety to include proper food/cooler temperatures, equipment maintenance, and basic cleaning of facility each shift.

Duty/Responsibility Perform cash handling, safe and drawer reconciliations, daily deposits, and basic nightly record keeping communicating any variances or documentation to management.

Duty/Responsibility Follow departmental standards, ensure cost effective and proper use of supplies, wear appropriate personal protective equipment as necessary. Maintain professional appearance as per department standards. Perform other duties as assigned.
Supplemental Questions

Required fields are indicated with an asterisk (*).

Documents Needed to Apply
Required Documents

Resume/Vita

Optional Documents

Cover Letter

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