Hospitality Services Manager - Regular Full Time AgeCare Glenwarren

AgeCare; Victoria; On-site; CAD 65,000 - 73,000; Full time

Job summary

An established industry player is seeking a Hospitality Services Manager to lead a dedicated team in providing exceptional food, housekeeping, and laundry services in a supportive living environment. This role emphasizes resident safety and quality service, requiring strong leadership and organizational skills. The ideal candidate will have a background in hospitality management and a passion for enhancing the lives of seniors. Join a compassionate team that values trust, respect, and teamwork, and make a meaningful impact in the lives of residents while enjoying a collaborative work environment.

Qualifications

• Minimum 2 years of management experience in hospitality or related fields.
• Strong Microsoft Office skills and ability to manage budgets.

Responsibilities

• Lead the Hospitality team in food services, housekeeping, and laundry.
• Manage hiring, training, and performance evaluations for staff.

Skills

Organizational Skills

Leadership Skills

Communication Skills

Multi-tasking Ability

Flexibility

Education

Secondary Education in Management

Advanced Food Safety Certification

Red Seal Certification

Tools

Microsoft Office

Basic Computer Operations

Job description

Position Summary

The Hospitality Services Manager leads the Hospitality team in food, housekeeping, resident laundry, and janitorial services and may on occasion be required to perform cooking functions. He/she performs and/or appropriately delegates (but is always involved) in tasks such as hiring, training, coaching and administrative duties for assigned employees. He/she maintains all appropriate records and ensures all audit compliance for areas of responsibility.

Within the scope of this position, the Hospitality Services Manager takes on a key role to continually provide an environment promoting a culture of resident safety and freedom from harm and injury.

Value Based Work

All positions must work demonstrating AgeCare’s values of Trust, Respect, Quality and Teamwork. AgeCare is committed to providing a respectful environment, and we believe that when we work together and live our values, we honour our rights and responsibilities.

Core Outcomes

Hospitality Operational Leadership

• Is responsible for the full operation of foodservices, housekeeping, and resident laundry and janitorial services in a Supportive Living and/or Long-Term care environment.
• Promotes Food and Housekeeping Services and any other revenue generating activities to Independent Suites.
• Liaises between direct reports and residents/residents’ families.
• Is responsible for all aspects of menu and nourishment cycle development and evaluation in conjunction and collaboration with Regional Director, Executive Director, Dietary Manager and Director of Operations.
• Organizes/delegates preparation and delivery of catered functions.
• Prepares annual budget with ongoing review, monitoring and approval of all revenues and expenses.
• Participates in contract negotiations as applicable and appropriate for this role.
• Participates in the development and presentation of annual business reviews.
• Prepares monthly report for Regional Director’s review.
• Prepares quarterly forecasting and outcomes reports as requested and directed.
• Performs/delegates quarterly Food Safe Audit.
• Performs/delegates bi-annual Resident Satisfaction Survey.
• Performs/delegates monthly Housekeeping Audits.
• Participates in Managers’ meetings.
• Participates in Resident Association meetings.
• Participates/delegates attendance in all resident committees including OH&S, Social Club, Total Quality Management, Business Planning, Capital Equipment requirements and recommendations.
• Prepares for and participates in routine and ad-hoc audits (e.g. PIR audits, Accommodation Standards, Accreditation, and Alberta Facility reviews, etc.)
• Attends Family Information sessions.
• Attends AgeCare meetings and functions as requested.
• Performs/delegates all work in accordance with AgeCare policies and procedures, including but not limited to, quality assurance items and all Health & Safety initiatives.
• Performs all other related duties as required.

Employee Leadership

• Organizes/delegates all Human Resources functions, including recruiting, training, coaching, scheduling, payroll, and employee performance management in collaboration with AgeCare HR Advisor(s) and AgeCare Performance Management Framework, policies, and practices.
• Implements/delegates, monitors, and reports of all impact initiatives.
• Organizes/delegates regular staff meetings.
• Displays polite, quality service attitude towards residents and co-workers.
• Maintains friendly, efficient, and responsive attitude toward others while performing job duties.
• Investigates resident, family, and employee concerns and complaints within AgeCare protocol (involving HR Advisor as appropriate) with focus on follow up and appropriate resolution.
• Investigates/delegates all employee injuries and near misses (involving HR Advisor as appropriate) with focus on recommendations for prevention of future incidents.
• Interacts with co-workers in a positive, team atmosphere to help find a better way to perform the job.
• Attends all department/hospitality in-service orientation and other meetings and training as required.

Resident Safety

• Performs all work in accordance with facility, AgeCare and regulatory safety procedures and requirements including OSM, WHMIS, and OH&S.
• Performs all duties in a manner in which resident safety is the focus.
• Reports any unsafe activities that may cause harm or injury to a resident.
• Educates other co-workers / colleagues on the proper safety techniques when there is a possibility of endangering a resident.
• Observes and corrects any unsafe behavior demonstrated by residents.

Qualifications

Education / Designation Requirements

• Secondary Education preferably in related industry or business setting.
• Secondary Education specialized in Management, Hotel/Restaurant or Dietetic specialty an asset.
• Red Seal Preferred.
• Advanced Food Safety Certification.
• Solid understanding of basic bookkeeping and/or budget-responsibility.
• Must successfully complete the required training program within the defined probationary period.
• First Aid Certification an asset (will be required to obtain / maintain).
• Strong basic to intermediate Microsoft Office skills required.
• Technical ability to effectively operate and basic-troubleshoot computers, copiers, telephone, fax, etc.
• Must be fluent in English, both orally and in writing.

Experience

• Minimum 2 years of management / leadership experience.
• 5-years directly related experience may be considered in lieu of education requirements.

Skills, Knowledge, and Abilities

• Ability to work under minimal supervision and accomplish tasks in a fast-paced environment following departmental guidelines.
• Demonstrated organizational and efficiency skills.
• Demonstrated effective multi-tasking.
• Demonstrated ability to communicate effectively with residents, customers, and co-workers.
• Demonstrated effective and team-building leadership ability and skills.
• Must be flexible and adapt easily to changes in schedule, work assignments and environment.
• Expected success in role to be demonstrated within 6 months of hire.
• Will be required on-call evenings and weekends.

Salary Range: $65,000.00 - $72,500.00 per year Salary placement based on qualifications and experience.

If you’re motivated by the privilege of serving our seniors with dignity, respect and compassion, come join us!