Hospitality Service Representative

Quinte Health; Quinte West; On-site; CAD 30,000 - 45,000; Full time

Job summary

A healthcare organization in Ontario is seeking a Hospitality Service Representative to enhance patient care by maintaining a clean and safe environment. This role involves performing housekeeping duties, assisting with patient transportation, and ensuring medical supplies are stocked. Ideal candidates should have strong communication skills, teamwork abilities, and flexibility in a fast-paced setting. Prior experience in hospital housekeeping is preferred, alongside a Grade 12 education or equivalent. Join us in making a difference in patient care.

Qualifications

• Ability to communicate effectively with customers and co‑workers.
• Must be able to work well in a team environment.
• Demonstrated concern for patient care and comfort.
• Ability to lift and transport patients and equipment.
• Must successfully complete required training within probationary period.

Responsibilities

• Perform housekeeping duties in patient care areas.
• Assist in transferring and positioning patients under supervision.
• Transport patients within the care unit and to other locations.
• Assist in hospital codes as appropriate.

Skills

Strong communication skills

Positive attitude

Adaptability

Teamwork

Physical stamina

Education

Grade 12 education or equivalent

Tools

Housekeeping equipment

Technology systems (computers, pagers, smart phones)

Job description

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Position Summary
Join our dynamic team as a Hospitality Service Representative (HSR), where you’ll play a vital role in delivering exceptional patient care and maintaining a safe, clean, and welcoming environment. Reporting to the Team Lead of Hospitality Services, you’ll be responsible for cleaning patient care areas, transporting patients, and ensuring medical supplies are stocked.

Our core values: Imagine It’s You, Value Everyone, We All Make a Difference, and Stronger Together.

We’re seeking individuals with strong communication skills, a positive attitude, and a genuine concern for patient comfort. Flexibility, teamwork, and adaptability are essential in our fast‑paced environment. This role requires physical stamina for tasks like heavy lifting, patient positioning, and handling cleaning equipment.

Preferred candidates will have prior experience in hospital housekeeping and familiarity with technology systems. If you're ready to contribute meaningfully to patient care while embracing new challenges, we’d love to have you on our team!

Required

• Grade 12 education or equivalent combination of education and experience
• Ability to communicate effectively with customers and co‑workers
• Must be able to work well in a team environment
• Must be positive and contribute actively to workplace solutions
• Demonstrated concern for the care and comfort of patients
• Ability to read, follow instructions, and basic math skills
• Must have satisfactory work performance in present position
• Must have previous proven good attendance record
• Must be able to perform heavy lifting
• Ability to be flexible and adapt easily to changes in schedule, work assignments, and environment
• Ability to work under minimal supervision and accomplish tasks in a fast‑paced environment
• Must successfully complete the required training program within probationary period
• Must be physically able to position and transfer patients
• Must be physically able to transport patients and equipment
• Ability to safely work with a variety of industrial housekeeping chemicals
• Ability to perform overhead cleaning
• Must be comfortable working on a safety ladder

Preferred

• Familiarity and comfort with technology systems (computers, pagers, smart phones)
• Previous experience with hospital housekeeping duties
• Previous experience in safely operating housekeeping equipment (auto scrubbers, burnishers, vacuums and steamers)

Duties

• Housekeeping duties related to all patient care areas, including cleaning up body fluids (urine, feces and blood)
• Assists in transferring, positioning or lifting patients under the direct supervision of a designated health care professional
• Performs patient transportation duties within patient care unit area and to other locations within the hospital
• Assists in hospital codes as appropriate

Physical Demands Analysis

Strength

• Occasionally – lifting average 10-25 pounds, carrying and pushing/pulling
• Infrequently – lifting up to 60 pounds, carrying and pushing/pulling

Mobility

• Frequently – prolonged standing and walking on hard surfaces
• Occasionally – crouching/squatting, foot activation
• Rarely – bending/stooping, climbing

Dexterity

• Occasionally – lifting average 10-25 pounds, carrying and pushing/pulling
• Frequently – reaching, neck, elbow, shoulder, wrist and back normal range of motion
• Often – material handling, gripping/grasping
• Occasionally – fine finger movements, reaching, handling, gripping/grasping

Equal Opportunity

We thank all interested candidates for their response, however, only those chosen for an interview will be contacted. Quinte Health is an equal opportunity employer committed to meeting needs under the Canadian Charter of Rights and Freedom and the Ontario Human Rights Code. Our Recruitment process follows the Accessibility for Ontarians with Disabilities Act in order to provide a fair and equitable process for all candidates. Applicants requiring accommodation through the recruitment/interview process are encouraged to contact the Human Resources Department at 613-969-7400 x2577.