Hospitality Service Representative

Quinte Health; Quinte West; On-site; CAD 30,000 - 40,000; Full time

Job summary

A healthcare organization in Ontario is seeking a Hospitality Service Representative to ensure a clean and safe environment for patients. The ideal candidate will have strong communication skills, a positive attitude, and the ability to handle physical tasks. Responsibilities include patient transportation and maintaining cleanliness in care areas, making this role essential in delivering quality patient care. This full-time position encourages individuals who thrive in a team-oriented and fast-paced atmosphere.

Qualifications

• Effective communication with customers and co-workers.
• Ability to work well in a team environment.
• Demonstrated concern for patient care and comfort.
• Physical stamina for heavy lifting and positioning patients.
• Familiarity with industrial housekeeping chemicals.

Responsibilities

• Perform housekeeping duties in patient care areas.
• Assist in transferring and positioning patients under supervision.
• Conduct patient transportation duties within the hospital.

Skills

Strong communication skills

Positive attitude

Teamwork

Flexibility and adaptability

Education

Grade 12 education or equivalent

Tools

Technology systems (computers, pagers, smartphones)

Job description

22 hours ago Be among the first 25 applicants

Position Summary
Position Posted September 22 - 4pm - September 26

Position Summary
Join our dynamic team as a Hospitality Service Representative (HSR), where you’ll play a vital role in delivering exceptional patient care and maintaining a safe, clean, and welcoming environment. Reporting to the Team Lead of Hospitality Services, you’ll be responsible for cleaning patient care areas, transporting patients, and ensuring medical supplies are stocked.

We’re seeking individuals with strong communication skills, a positive attitude, and a genuine concern for patient comfort. Flexibility, teamwork, and adaptability are essential in our fast-paced environment. This role requires physical stamina for tasks like heavy lifting, patient positioning, and handling cleaning equipment.

Preferred candidates will have prior experience in hospital housekeeping and familiarity with technology systems. If you're ready to contribute meaningfully to patient care while embracing new challenges, we’d love to have you on our team!

Required

• Grade 12 education or equivalent combination of education and experience
• Ability to communicate effectively with customers and co-workers
• Must be able to work well in a team environment
• Must be positive and contribute actively to workplace solutions
• Demonstrated concern for the care and comfort of patients
• Ability to read, follow instructions, and basic math skills
• Must have satisfactory work performance in present position
• Must have previous proven good attendance record
• Must be able to perform heavy lifting
• Ability to be flexible and adapt easily to changes in schedule, work assignments, and environment
• Ability to work under minimal supervision and accomplish tasks in a fast-paced environment
• Must successfully complete the required training program within probationary period
• Must be physically able to position and transfer patients
• Must be physically able to transport patients and equipment
• Ability to safely work with a variety of industrial housekeeping chemicals
• Ability to perform overhead cleaning
• Must be comfortable working on a safety ladder

Preferred

• Familiarity and comfort with technology systems (computers, pagers, smartphones)
• Previous experience with hospital housekeeping duties
• Previous experience in safely operating housekeeping equipment (auto scrubbers, burnishers, vacuums and steamers)

Duties

• Housekeeping duties related to all patient care areas, including cleaning up body fluids (urine, feces and blood)
• Assist in transferring, positioning or lifting patients under the direct supervision of a designated health care professional
• Perform patient transportation duties within the patient care unit area and to other hospital locations
• Assist in hospital codes as appropriate

Belleville General Hospital (BGH) sits on the shore of the Bay of Quinte. Belleville offers a mix of small-town charm and big-city amenities with dining, trails, festivals, and healthcare services. BGH is the largest hospital in Quinte Health, offering a wide range of services and a supportive inter-professional environment aimed at growth and experiential learning.

Physical Demands Analysis

Strength

• Required Occasionally – lifting 10-25 pounds, carrying and pushing/pulling
• Required Infrequently – lifting up to 60 pounds, carrying and pushing/pulling

Mobility

• Required Frequently – prolonged standing and walking on hard surfaces
• Required Occasionally – crouching/squatting, foot activation
• Required Rarely – bending/stooping, climbing

Dexterity

• Required Occasionally – lifting 10-25 pounds, carrying and pushing/pulling
• Required Frequently – reaching, neck, elbow, shoulder, wrist and back motion
• Required Often – material handling, gripping/grasping
• Required Occasionally – fine finger movements, reaching, handling, gripping

Equal Opportunity

We thank all interested candidates for their response, however, only those chosen for an interview will be contacted. Quinte Health is an equal opportunity employer committed to meeting needs under the Canadian Charter of Rights and Freedom and the Ontario Human Rights Code. Our Recruitment process follows the Accessibility for Ontarians with Disabilities Act to provide a fair and equitable process for all candidates. Applicants requiring accommodation through the recruitment/interview process are encouraged to contact the Human Resources Department at 613-969-7400 x2577 or

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Hospitals and Health Care

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