Hospitality Service Associate

Njoyn; Newmarket; On-site; CAD 80,000 - 100,000; Full time

Job summary

An established healthcare provider is seeking a dedicated Hospitality Service Associate to ensure cleanliness and support within their facilities. This role involves routine and terminal cleaning of patient rooms, offices, and other areas, contributing to a safe and welcoming environment for patients and staff. The ideal candidate will demonstrate exceptional communication skills, a commitment to customer service, and the ability to work effectively in a team. Join a passionate team dedicated to providing the highest quality of care and making a difference in the community. If you thrive in a dynamic healthcare setting and are committed to excellence, this opportunity awaits you.

Qualifications

• Minimum Grade 12 education required.
• Successful completion of training program within designated time limits.

Responsibilities

• Perform routine and terminal cleaning of patient rooms and facilities.
• Replenish dispensers and maintain cleanliness in various areas.

Skills

Communication Skills

Problem Assessment

Customer Service

Teamwork

Leadership Skills

Diversity, Equity, and Inclusion

Compassion

Education

Grade 12 Education

Job description

Southlake is building healthy communities through outstanding care, innovative partnerships, and amazing people. We deliver a wide range of healthcare services to the communities of northern York Region and southern Simcoe County. Our advanced regional programs include Cancer Care and Cardiac Care and serve a broader population across the northern GTA and into Simcoe-Muskoka.

Our team of nearly 6,000 staff, physicians, volunteers, students and Patient and Family Advisors are committed to creating an environment where the best experiences happen. As a recognition of our commitment to quality and patient safety, we have received the highest distinction of Exemplary Standing from Accreditation Canada.

Job Summary

The Hospitality Service Associate is responsible for routine, periodic and project cleaning functions in all areas of SRHC facilities. This position will perform a variety of functions including cleaning & facility support, as well as patient and nursing support, all within established frequencies, as per written work assignments. Please note that you must be available to work all shifts; days, nights, evenings and weekends. Work performance will be subject to auditing and inspection so as to maintain acceptable standards.

Primary Responsibilities

1. Routine and Terminal Cleaning of Patient rooms
2. Routine and Terminal Cleaning of Isolation Patient rooms
3. Cleaning & Remaking of Patient Beds, Stretchers, Wheelchairs, IV Poles, and Commodes etc.
4. Routine and Complete Cleaning of Offices, Examination Rooms, Washrooms, Lounges, Locker rooms, Lobbies, Waiting Areas, Diagnostic and Therapeutic Areas
5. Replenishment of dispensers, including: paper towels, toilet paper, and hand care products etc.
6. Between Case and Terminal Cleaning of OR Theatres, PORR Suite, LDR Case Rooms, Nursery Areas
7. Cleaning & Restocking of Bassinettes, Issolettes, Procedure Tables
8. Routine Floor & Carpet Care; including: damp/wet mopping, scrubbing, dust mopping, sweeping, vacuuming

Skills & Abilities

1. Demonstrated excellence in communication, both written and verbal
2. Demonstrated problem assessment skills
3. Demonstrated commitment to customer service and teamwork
4. Demonstrated individual leadership skills
5. Commitment to providing an exceptional experience for patients and families as well as other members of the healthcare team within a challenging and exciting health care environment.
6. Demonstrated commitment to, and understanding of the principles of diversity, equity and inclusion
7. Models behaviour that is aligned with the values of Southlake Regional Health Centre.
8. Always with compassion
9. Power of many
10. Serve with purpose
11. Every voice matters

Qualifications

1. Minimum Grade 12 education
2. Successful completion of required training program within designated time limits
3. Must be able to meet the physical demands of the position

Regular and reliable attendance is an expected requirement of this position.

At Southlake, we are committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live and serve, including those with disabilities. Southlake is committed to providing accommodations in all parts of the hiring process. If you require an accommodation, we will work with you to meet your needs.

It is the responsibility of all Southlake employees to work in a safe manner and promote health and safety in the workplace.

Please note: If you are selected to move forward in the recruitment process, a Southlake Talent Representative will contact you via email. Please double check any emails you receive from Southlake and ensure that the address ends in @southlakeregional.org or @southlake.ca. If it does not, we do not recommend responding as your email may not be sent to the Southlake team.