Hospitality Operations Manager, Multi-Site (Remote)

White Spot; Vancouver; Remote; CAD 90,000 - 105,000; Full time

Job summary

A senior living organization in Vancouver is looking for a full-time Hospitality Operations Manager to enhance services across its communities. Responsibilities include managing budgets, conducting site visits, and leading service improvement initiatives. Candidates should have 5+ years in hospitality management and a background in budget management. This role offers a competitive salary of $90K–$105K plus benefits and travel support.

Benefits

Employer-paid health, dental, and vision coverage

4 weeks of paid vacation

7% RRSP matching contributions

Professional development support

Travel expenses for site visits

Flexible remote work environment

Team appreciation events

Qualifications

• 5+ years of experience in hospitality management with a focus on multi-site operations.
• Strong financial acumen including budget management and cost control.
• Proven ability to optimize labor costs and service delivery.

Responsibilities

• Oversee hospitality services across multiple senior living communities.
• Monitor and optimize budgets, forecasts, and cost controls.
• Conduct regular site visits for service quality assessments.

Skills

Hospitality management

Budget management

Cross-functional relationships

Compliance and regulatory requirements

Education

Post-secondary education in business or finance

CSNM certification

Job description

• Manage multi-site hospitality operations that directly enhance the lives of seniors across British Columbia
• Earn $90K–$105K/yr plus 7% RRSP matching, extended health and dental, and four weeks of vacation
• Join a mission-driven organization where your leadership helps shape exceptional resident experiences and a values-based culture

About Baptist Housing Society

Baptist Housing Society is a leading not-for-profit organization that has been enriching the lives of seniors across British Columbia since 1964. With 22 senior living communities located throughout the Lower Mainland, Victoria, and the Interior, we are proud to provide compassionate care and exceptional hospitality services that support our residents in living well.

Our model is rooted in servant leadership and guided by strong Christian values, prioritizing dignity, respect, and meaningful connection in every aspect of care. We partner with top-tier service providers to deliver quality dining, housekeeping, and wellness services that exceed industry standards.

What sets Baptist Housing apart is our unwavering commitment to creating vibrant communities where seniors feel valued, supported, and at home. Our culture is warm, collaborative, and purpose-driven, making this not just a place to work, but a place to grow, lead, and make a difference.

For more information, please visit our website:baptisthousing.org/

About the Opportunity

Baptist Housing is looking for afull-timeHospitality Operations Manager (Multi-Site)basedremotelyinVancouver, BC, with travel required to our sites across Greater Vancouver, Kelowna, and Victoria.

Reporting to the Director of Operations, this role is responsible for overseeing the performance and consistency of hospitality services—primarily dining and housekeeping—delivered by our external service provider across multiple senior living communities.

More specifically, your responsibilities include but are not limited to:

• Monitoring and optimizing budgets, forecasts, and cost controls to ensure financial efficiency
• Conducting regular site visits to assess service quality and implement improvements
• Collaborating with vendor leadership to align services with Baptist Housing’s mission and standards
• Leading audits and performance reviews to ensure compliance with industry and regulatory requirements
• Identifying areas for operational improvement and implementing strategic initiatives
• Supporting on-site hospitality managers and administrators to resolve operational challenges
• Coaching and mentoring site-level teams to foster a culture of service excellence and continuous improvement
• Building strong cross-functional relationships with internal stakeholders and site leaders
• Maintaining regular communication with the vendor’s regional operations team to ensure accountability and service consistency
• Championing a values-driven approach to hospitality that centres on dignity and resident satisfaction
• Traveling regularly to communities across BC for hands-on leadership and support

About You

To qualify, you will need at least5 years of experience in hospitality management, with a focus on multi-site operations or large-scale service environments. Strong financial acumen, including budget management, financial reporting, and cost control, is also essential.

Additionally, the following skills and background will be highly valued:

• CSNM (Canadian Society of Nutrition Management) certification
• Experience in senior living, healthcare, university housing, or hospitality service management
• Proven ability to optimize labor costs and service delivery in high-volume settings
• Post-secondary education in business or finance
• Willingness and ability to travel regularly within BC

As our ideal candidate, you are a proactive, strategic leader who inspires and supports teams through clear communication and hands-on guidance. You build strong vendor relationships and are comfortable balancing big-picture thinking with operational details. While you don’t need to come from a faith background, you lead with empathy and are eager to embrace our mission and values, which are rooted in compassion, dignity, and servant leadership.

This is a meaningful leadership role for someone who thrives in dynamic, multi-site environments and is passionate about enhancing the quality of life for seniors through exceptional hospitality services.

About the Benefits

Compensation, based on skills and experience, is a competitive annual salary of$90K–$105K, and a host of excellent benefits including:

• Employer-paid extended health, dental, and vision coverage
• 4 weeks of paid vacation
• 7% RRSP matching contributions
• Professional development support
• Travel expenses covered for site visits across BC
• Flexible, remote work environment with regional travel
• Team appreciation events, BBQs, and social activities
• A mission-driven, values-based culture within a respected not-for-profit organization

If you share our values and have the skills necessary to bring success to the role, then we invite you toapply today!