Hospitality Operations Manager, Multi-Site

Baptist Housing; Victoria; Hybrid; CAD 90,000 - 105,000; Full time

Job summary

A non-profit organization in hospitality services is seeking a Hospitality Operations Manager to oversee multi-site services in BC. You will manage dining and housekeeping performances, ensure compliance, and foster team excellence. A competitive salary of CA$90,000 to CA$105,000 with benefits is offered. Ideal candidates possess strong hospitality management experience and excellent financial skills.

Benefits

Health and dental coverage

4 weeks vacation

RRSP matching

Travel expenses

Flexible remote work

Supportive, mission-driven culture

Qualifications

• Minimum 5 years in hospitality management, especially in multi-site or large-scale environments.
• Strong financial skills are essential.
• Ideal candidates are proactive leaders who communicate well.

Responsibilities

• Monitor budgets, forecasts, and costs for efficiency.
• Conduct site visits to assess and improve service quality.
• Collaborate with vendors to meet standards.
• Ensure compliance through audits and reviews.
• Implement operational improvements.
• Support site managers and resolve operational issues.
• Mentor teams to foster service excellence.
• Build relationships with internal and external stakeholders.
• Travel regularly for leadership and support.

Skills

Hospitality management

Financial skills

Leadership

Communication

Education

Post-secondary education in business or finance

Tools

CSNM certification

Job description

Hospitality Operations Manager, Multi-Site

Join Baptist Housing as a Hospitality Operations Manager, overseeing multi-site hospitality services across British Columbia.

This role offers a salary range of CA$90,000 to CA$105,000 per year, plus benefits including 7% RRSP matching, health and dental coverage, and four weeks of vacation.

About Baptist Housing

Baptist Housing Society is a non-profit organization serving seniors in BC since 1964, with 22 communities across the region. We focus on compassionate care, community, and values-based leadership.

Role Overview

Based remotely in Vancouver with travel across BC, reporting to the Director of Operations, you will manage the performance of dining and housekeeping services provided by external vendors across multiple sites.

Responsibilities include:

1. Monitoring budgets, forecasts, and costs for efficiency.
2. Conducting site visits to assess and improve service quality.
3. Collaborating with vendors to meet Baptist Housing standards.
4. Ensuring compliance through audits and reviews.
5. Implementing operational improvements.
6. Supporting site managers and resolving operational issues.
7. Mentoring teams to foster service excellence.
8. Building relationships with internal and external stakeholders.
9. Traveling regularly for leadership and support.

Qualifications

Minimum 5 years in hospitality management, especially in multi-site or large-scale environments. Strong financial skills are essential.

Preferred qualifications include:

• CSNM certification
• Experience in senior living or healthcare hospitality
• Post-secondary education in business or finance
• Willingness to travel within BC

Ideal candidates are proactive leaders who communicate well, build relationships, and align with our values of compassion and dignity.

Benefits

Competitive salary, health and dental coverage, 4 weeks vacation, RRSP matching, travel expenses, flexible remote work, and a supportive, mission-driven culture.

If you are passionate about enhancing seniors' lives through hospitality, apply today!