Hospitality & Office Services Assistant

Dentons; Vancouver; On-site; CAD 50,000 - 58,000; Full time

Job summary

A leading global law firm is seeking an Office Services and Hospitality Assistant based in Vancouver. This full-time position involves providing high-level customer service and administrative support, including hospitality tasks and office operations. The ideal candidate will have strong organizational skills and a proactive attitude, making a significant impact in a busy team environment.

Benefits

Flexible working hours

Professional development programs

Employee benefits package

Qualifications

• Minimum of one year of related hospitality and office experience.
• Experience working as a receptionist in a professional environment is required.
• Two to four years of experience in a similar service capacity is preferred.

Responsibilities

• Provide office, hospitality, and reception support.
• Maintain cleanliness and presentation of shared spaces.
• Assist with office and client functions, including setup and coordination.

Skills

Attention to detail

Customer service orientation

Communication skills

Organizational skills

Education

Community College education

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Document Management systems

Job description

Dentons is designed to be different. Our firm leads the way in a rapidly changing legal marketplace. We challenge the status quo and deliver consistent results as well as uncompromising quality and value to our clients. Our global presence is renowned as a firm with over 21,000 individuals in more than 200 offices serving clients across 80+ countries.

Dentons Canada is committed to its people and communities. We are consistently recognized as an employer of choice having received numerous awards including being selected as one of Canada’s Top 100 Employers (2025); Canada’s Top Employers for Young People (2025); and Canada’s Best Diversity Employers (2025).

This role is an opportunity for you to join Canada's Global Law Firm, a firm that offers opportunities to build your career while growing your skills and deepening your expertise.

POSITION SUMMARY

The Office Services and Hospitality Assistant plays a key role in delivering high-level customer service and supporting daily office operations within a busy team environment. This position involves a mix of hospitality, reception, and administrative duties, including scanning, document management, and general office services support. The ideal candidate is proactive, client-focused, and collaborative, with excellent communication and organizational skills. Flexibility to accommodate business needs and contribute as a strong team player is essential.

The position reports to the Director of Finance and Operations and is scheduled to work 8:00 am to 4:00 pm, Monday to Friday in the office. This role is a full-timein-office position.

RESPONSIBILITIES

Office, Hospitality, and Reception Support:
• Set up, stock, and maintain boardrooms and kitchen area for meetings and firm functions.
• Maintain cleanliness and presentation of shared spaces.
• Order and replenish kitchen and hospitality supplies.
• Provide reception relief, including booking boardrooms, answering the switchboard, and greeting visitors.
• Provide primary backup coverages for reception and office services team members during absences.
• Assist with office and client functions, including setup and coordination.
• Perform occasional heavy lifting and movement of boxes and furniture.

Client Interaction:
• Deliver excellent service to internal and external clients with a client-first mindset.
• Communicate effectively regarding job status, requests, or deadline.
• Anticipating needs and exceed expectations in hospitality service.

Office Equipment and Appliance Maintenance:
• Monitor and maintain office appliances and furniture (e.g., refrigerator, dishwasher, coffee machine, boardroom table and chairs etc.).
• Coordinate service calls or repairs as needed and report issues to the supervisor.

Additional Duties:
• Provide with office services support: scanning, photocopying, binding, mails/ courier handling.
• Perform digital scanning of incoming mails and courier package and coordinate their distribution.
• Assist with workstation setup for new hires and internal office moves.
• Support special projects and ad-hoc tasks as assigned.
• Flexibility to work alternate hours, 9 am to 5 pm, and occasional overtime as needed

SKILLS & COMPETENCIES
• Self-starter with superior attention to detail and organizational skills.
• Excellent interpersonal and communication skills, both oral and written.
• Proficient in Microsoft Outlook, Word, and Excel.
• Familiarity with PDF programs (Adobe, Nuance) and Document Management systems is an asset.
• Proven ability to manage multiple tasks in a fast-paced, deadline-driven environment.
• Ability to work independently and function effectively as part of a team.
• Demonstrated customer service orientation and problem-solving ability.
• Ability to quickly learn and adapt to new systems and procedures.
• Basic knowledge of office equipment (e.g., photocopiers).
• Comfortable with physical tasks including lifting (up to 40 lbs.), bending, and moving items.
• Ability to handle confidential and sensitive information with discretion.
• Confident, polished, and professional presentation.
• Strong work ethic, “can-do” approach, and positive team attitude.

EDUCATION, EXPERIENCE & CERTIFICATIONS

• Community College education or equivalent combination of work experience.
  
• Two to four (2-4) years of experience in a similar service capacity is preferred.
  
• Minimum of one (1) year of related hospitality and office experience, including experience working as a receptionist in a professional services environment.
• Experience gained in the hospitality sector is considered an asset.
• Legal office experience would be an asset but is not required.
• Experience with mailroom services, courier management, document scanning, printing equipment is preferred.
  

*We thank all applicants who apply, only candidates selected for an interview will be contacted.

The expected annual target salary offer for this role is $50,000, commensurate with experience. At Dentons we are committed to offering equitable and competitive pay, we achieve this by aligning internal salary ranges for specific roles to similar positions in the external market. In the normal course, our practice is to hire, transfer and promote employees within the entry part of our range, adjusting as needed based on the prior experience, skills and competencies required for the role along with any market differentials.

Recognizing our exceptional talent means providing a comprehensive total rewards package beyond a competitive salary. We have curated our employee benefits portfolio to offer inclusive and comprehensive wellbeing and developmental programs for our people. With extended benefits and mental health plans, paid time off, savings plans, fitness subsidy, parental leave top up and more, our benefits are flexible, aligned to our core values and supports the various needs of our people. Additionally, our personal and professional development programs include people networks, mentorships, and leadership series programming to help people grow their career.

Note: Availability of the benefits and perks may be subject to your location and employment type and may have certain eligibility requirements. Dentons reserves the right to alter these programs and offerings in whole or in part at any time without advance notice.

Equal Opportunity Statement

At Dentons Canada, inclusion, diversity, equity and accessibility (IDEA) are not just ancillary values, they are foundational to our business. We believe that IDEA is essential to the shared success of our team and our clients. Our forward-thinking and inclusive culture supports the professional development of all our people, enhances the leading services we offer to our clients, and informs our commitment to make a positive impact in the communities where we live and work. As a testament to our commitment to IDEA, we have been recognized as one of Canada’s Best Diversity Employer’s for 15 consecutive years (2011-2025), as well as one of Canada’s Top Employers for Young People (2025) for the eighth time.

Dentons Canada is an equal opportunity employer, and we welcome your application. All employment decisions, including hiring, will be made without regard to age, ancestry, citizenship, colour, creed, disability, ethnic origin, family status, gender identity, marital status, place of origin, race, sexual orientation, or any other characteristic protected by applicable human rights legislation.

We are committed to providing you with an inclusive, barrier-free, and accessible workplace to support your success. Should you require accommodation during the recruitment process, for example as a result of a disability, please contact us at [e-mail].