Hospitality Manager, Retail

Groupe Compass Quebec ltée.; Waterloo; On-site; CAD 65,000 - 85,000; Full time

Job summary

A prominent hospitality company in Waterloo is seeking a Hospitality Manager to lead a team and provide exceptional service. Candidates should have at least 3 years in management, preferably in luxury environments. Strong communication and organizational skills are essential. Join a diverse team offering comprehensive benefits and advancement opportunities.

Benefits

Comprehensive health benefits

Diversity and inclusion initiatives

Career development opportunities

Qualifications

• Degree or experience in luxury hospitality environment.
• At least 3 years in a supervisory or management role.
• Intermediate to advanced proficiency in Microsoft Office.

Responsibilities

• Provide engaging service to office employees and visitors.
• Lead a team and manage HR functions.
• Coordinate with vendors for meetings and events.

Skills

Written communication

Verbal communication

Analytical skills

Relationship building

Adaptability

Problem-solving

Education

Degree in hospitality

Tools

Microsoft Office

Event Management Software

Job description

What’s in it for you?

• Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World’s Most Admired Companies.
• The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
• Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.
• Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.
• A Focus on Mental Health and Wellness. just now is our Mental Health and Well-Being initiative that was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. Visit our Stronger Together Compass website at www.strongertogethercompass.com. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information.
• We are as diverse as our guests. We believe diverse and inclusive environments support innovation and collaboration, and benefit our associates, clients, and customers. We are committed to Listen, Learn, and Act and our Diversity Inclusion Action Councils (DIAC) are associate led groups that seek to foster inclusion through cultural awareness, engagement and appreciation of diversity. We are Stronger, Together!
  
  

You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.

You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!

Why work with Restaurant Associates? Imagine joining a team that’s at the top of their game. Come to work at Restaurant Associates and learn from the pros how to serve thousands of visitors in some of the world’s best venues. Because of what we do, more than 30,000 guests enjoy an unforgettable experience every day. Learn. Grow. Serve. It’s a winning combination. Join us.

Job Summary

If you were to come on board as a Hospitality Manager, we’d ask you to do the following for us:

• Provide engaging and anticipative service to all office employees, executives, and visitors.
• Lead a team and manage all HR functions, support, payroll and associate development plans
• Perform administrative tasks and provide guidance to team in completion, including time-off and daily coverage schedules
• Coordinate day-ahead team reviews and daily activities to ensure timely, accurate completion of tasks
• Inspire, motivate, and engage staff to prioritize excellent customer service and hospitality above all else
• Work closely with facilities, local technology teams, and other key stakeholders to ensure a flawless in office experience
• Collaborate with internal partners on the entire meeting/event lifecycle including critical paths, resource allocation, sourcing of specific products, assignment of responsibilities, management of logistics
• Coordinate with external vendors and catering suppliers as required, ensuring the highest level of satisfaction for in office and external meetings and events
• Support and carry out security, fire, health, and safety guidelines as required
• Coordinate with 3rd party vendors relating to systems, maintenance, etc.
• Assist with room set ups and AV support
• Light housekeeping and other duties as required
  
  

Role

Think you have what it takes to be our Hospitality Manager? We’re committed to hiring the best talent for the role. Here’s how we’ll know you are the best fit:

• Degree or working experience in a luxury hospitality environment is considered a strong asset – corporate, restaurant or hotels. Preference given to those with events/catering experience
• At least 3 years in a supervisory or management role
• Excellent written and verbal communication skills
• Strong relationship building, analytical and adaptability skills
• Strong technical skills and ability to learn and operate internal and external systems.
• Ability to manage competing priorities and meet frequent deadlines.
• Intermediate to advanced proficiency in Microsoft Office (Excel, Outlook, Teams, PowerPoint etc.) Proficiency in event Management or Rooms Booking Software is a bonus
• Resourceful learner with an improvement mindset and strong problem-solving abilities
  
  

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.

For accommodation requests during the hiring process, please contact [e-mail] for further information.