Hospitality Manager

Sun Peaks Grand Hotel; Sun Peaks; On-site; CAD 70,000; Full time

Job summary

Join a leading mountain resort as a Hospitality Development Manager, where you will elevate guest experiences through exceptional service and training programs. This role includes developing brand-aligned service standards, fostering a culture of excellence, and shaping guest touchpoints to create unforgettable memories.

Benefits

Winter/Summer Season Lift, Trail and Golf passes

Three weeks of paid vacation

Health Spending Account

Company-supported training opportunities

Dining and retail discounts

Pay for Performance incentive bonus program

Qualifications

• Minimum 3 years in a Rooms Division leadership role in luxury or full-service hotels.
• Skilled in training and coaching teams.
• Fluency in multiple languages is an asset.

Responsibilities

• Drive service excellence through coaching and guest-centric enhancements.
• Facilitate engaging workshops to build a unified ethos of service culture.
• Support guest recovery with effective response training.

Skills

Leadership

Guest Recovery

Data Interpretation

Performance Improvement

Cross-Departmental Coordination

Education

Hospitality Degree/Diploma

Tools

PMS

CRM

Feedback Tools

Job description

Careers with Sun Peaks Grand Hotel & Conference Centre

Careers At Sun Peaks Grand Hotel

Current job opportunities are posted here as they become available.

At Sun Peaks Grand Hotel, we don’t just provide accommodation, we craft unforgettable moments. We’re searching for a Hospitality Development Manager who shares our passion for people-centered service, authentic experiences, and hospitality excellence. In this role you'll be more than a Manager, you’ll be a cultural curator and service coach, infusing every guest interaction with warmth, care, and intention. You will implement our brand-aligned service standards, co-create and deliver immersive training programs, and collaborate with department leaders to ensure operational excellence and memorable guest experiences at every touchpoint. This is your opportunity to shape the guest journey from the inside out, elevating not just how we serve, but how we make people feel.

Compensation Information: $70,000 per annum

This job position requires physical presence at the designated location.

Physical Requirement: Medium; work activities involve handling loads up to 20kg; predominantly in an indoor setting within a hospitality environment; requires mobility across various operational areas such as guest services, back-of-house, and meeting spaces.

The perks and benefits you’ll get to enjoy:

• Winter/Summer Season Lift, Trail and Golf passes
• Initial entitlement to three weeks of paid vacation
• Benefits plan and additional wellness components, including Health Spending Account and EFAP
• Participation in our RRSP and matching DPSP programs
• Company supported training and professional development opportunities
• Dining discounts within our hotel & Resort-owned outlets
• Retail discounts in our Resort-owned outlets
• Friends and family rates at the Sun Peaks Grand Hotel
• Reciprocal programs with partnering ski areas & hotels
• Eligibility for our ‘Pay for Performance’ incentive bonus program (after qualifying period), awarded to top performers

Skills you bring with you:

• Minimum 3 years in a Rooms Division department leadership role in luxury or full-service hotels
• Shapes guest touchpoints to reflect brand ethos and enhance guest journey
• Trains and coach teams using performance improvement and train-the-trainer methods
• Leads empathetic guest recovery and fosters a culture of excellence and growth
• Coordinates cross-departmental initiatives, vendor partnerships, and guest recognition programs
• Skilled in data interpretation, hotel systems (PMS, CRM, feedback tools); hospitality degree/diploma; multilingualism an asset

Note: Hotel operations run 24 hours a day, 365 days a year; flexible shift availability to work as business levels dictate (weekends & evenings) will be required.

Primary Responsibilities:

• Drive service excellence through coaching, cross-functional collaboration, and guest-centric enhancements
• Analyze feedback and data to inform training, service improvements, and operational strategies
• Facilitate engaging workshops and train-the-trainer programs to build a unified ethos of service culture
• Coordinating the execution of guest-facing events and activations that reflect our brand and destination.
• Support guest recovery with empathetic tools and effective response training
• Champion brand-aligned experiences and loyalty programs across guest touchpoints and events
• Partner with teams and suppliers to co-create seamless, celebrating loyalty in personalized guest experiences

We are Canada’s second-largest ski area and a passionate team committed to providing the finest mountain resort experience to our guests.

Our people are at the heart of what we do, making a difference to our guests and our workplace every single day. That’s why we invest in the employee experience; to ensure everyone can be at their best and live our values.

No matter who you are, or your career journey to date, once you join the team at Sun Peaks, you’ll get to feel part of our special community right away. You and your wellbeing matter to us; you’ll have plenty of opportunities to grow and learn, as well as enjoy everything our beautiful mountain resort has to offer. In return, we expect you to be passionate about working together to create special memories for our guests, while taking care of our precious environment for others to enjoy into the future.

We are an equal opportunity employer, committed to building a diverse and inclusive culture, and encourage applications from all qualified individuals.

We acknowledge that we live, work, and play on the traditional territory of the Secwépemc People.