Hospitality Manager

Atria Retirement Canada; Brandon; Presencial; CAD 45 000 - 65 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Paid holidays

PTO

Anniversary rewards

Health insurance

Dental insurance

Vision insurance

Life insurance

Retirement savings plan

Tuition reimbursement

Resumo da oferta

Atria Senior Living is seeking a Hospitality Manager to oversee a well-maintained community and deliver exceptional service to residents in Brandon, Manitoba. You will direct dining and housekeeping teams, ensure a restaurant-style dining atmosphere, and partner with culinary leadership to keep residents satisfied with meals and services.

The role emphasizes staff development, budget management, and hands-on leadership, with responsibilities including tours, leasing-related activities, and

Qualificações

• Requires High School Diploma or GED.
• Associates degree preferred.
• Two years of front-of-house supervision experience.
• Experience in budgeting, scheduling, and expense management.
• Strong customer service and teamwork skills.

Responsabilidades

• Hire, orient, schedule, train, coach, and counsel dining room waitstaff and housekeeping staff.
• Lead Sales while Manager on Duty each week, including tours and lease signing.
• Answer calls promptly in a welcoming and friendly manner.
• Provide timely feedback to the team and performance management.
• Establish and manage labor and supplies budget and expenses.
• Manage schedules to meet resident census and budgets; control overtime.
• Provide high levels of customer service and ensure dining excellence.
• Act as Manager on Duty when the General Manager/Executive Director is not on site.

Conhecimentos

Front-of-house supervision

Customer service

Teamwork

Budgeting & scheduling

Formação académica

High School Diploma or GED

Associates degree preferred

Ferramentas

Microsoft Word

Excel

Outlook

Descrição da oferta de emprego

Overview

We create communities where employees thrive in their work, helping our residents thrive in their homes.

Atria Senior Living's family of brands has openings for individuals looking for a career with outstanding benefits, including:

• Paid holidays and PTO
• Community employees may receive annual anniversary rewards dependent on classification.
• Benefits package also includes Health, Dental, Vision, and Life Insurance
• Retirement Savings Plan / 401(k) employer match
• Tuition reimbursement (U.S Based Communities)

*Enrollment in benefits varies by employee classification; anniversary reward amounts vary by location

As a valued team member at Atria, you'll work in a supportive environment that provides advancement opportunities and promotes a healthy work-life balance.

Responsibilities

In the role of Hospitality Manager (HM) you are responsible for ensuring a well-maintained community with excellent service to our residents. You have a complete understanding of how important hospitality services are to residents. You direct the dining room and housekeeping teams and set the tone for making mealtimes unique and memorable and ensure that residents are delighted with their housekeeping services.

• Hire, orient, schedule, train, coach, and counsel dining room waitstaff and housekeeping staff.
• Lead Sales while Manager on Duty each week, including but not limited to responding to telephone inquiries, conduct and follow up on walk-in and scheduled tours with prospective residents or interested parties, and complete lease signing.
• Answer incoming telephone calls promptly and in a welcoming and friendly manner and transfer calls to appropriate personnel.
• Provide timely feedback to the team and consistent performance management.
• Establish and manage labor and supplies budget and expenses.
• Manage schedules in accordance with resident census and budgets and control overtime within prescribed standards.
• Provide high levels of customer service, create a restaurant-style dining atmosphere, and be actively involved in the dining experience.
• Work closely with the Executive Chef and General Manager/Executive Director to keep residents satisfied with food, service, dining programs, and housekeeping services.
• Review the daily menu with residents and staff, coordinating room service delivery where applicable.
• Provide quality and compliance leadership. Responsible for supporting building inspections, quality checks of housekeeping, kitchen, and dining room, and ensure all life/safety rules are followed.
• Train team on Company standards, including but not limited to cleanliness, sanitation, appearance (environment and uniforms), service, and satisfaction.
• Visually confirm that all tables are set according to Company standards.
• Solve issues before they become problems or complaints.
• Act as Manager on Duty when the General Manager/Executive Director is not on site.
• May perform other duties as needed and/or assigned.

Qualifications

• High School Diploma or General Education Degree (GED) required. Two (2) year Associates Degree preferred.
• Two (2) years of prior work experience in "front of house" supervision and leadership. Experience includes managing employees, recruiting, customer service, labor scheduling, budgeting, and expense management.
• Ability to work in a team setting and to provide strong customer service.
• Basic computer skills - Microsoft Word, Excel, Outlook.
• Able to carry a serving tray with at least 4 meals and/or beverages at any given time.
• Able to clean apartments and dining room as needed.
• Position requires driving responsibilities (may use Company provided vehicle and/or personal vehicle).
• Must possess valid driver's license.
• Must satisfactorily meet and be in compliance with Company's Motor Vehicle Policy standards.
• Must successfully complete all Atria specified training programs.