Hospitality & Guest Experience Manager, Golden Skybridge

Pursuit; Picton; On-site; CAD 45,000 - 65,000; Full time

Job summary

Join Pursuit as a Guest Experience Manager at Golden Skybridge, where you will enhance guest experiences through exceptional service and inspired leadership in a breathtaking environment. This leadership role involves overseeing teams in various guest-facing departments, ensuring operational excellence and employee engagement while promoting the company's diverse and inclusive values.

Benefits

Free access to Pursuit attractions

50% discount for friends

Discounts on hotel stays and dining

Access to mental health resources

Qualifications

• Minimum three years leadership experience with large teams.
• Experience in budget management and payroll.
• Strong focus on guest safety and service.

Responsibilities

• Lead daily operations and manage guest service teams.
• Develop and implement team training and onboarding.
• Analyze and report on guest satisfaction metrics.

Skills

Leadership

Customer Service

Problem Solving

Time Management

Communication

Organizational Skills

Education

High School Diploma

Tools

MS Office

Job description

At Golden Skybridge we dont just offer breathtaking views we deliver joy amplified. As Guest Experience Manager youll lead the daily operations of one of Canadas most spectacular attractions ensuring every guest journey is elevated with warmth energy and excellence. From adrenalinefueled adventure to peaceful forest walks your leadership will help bring the experience to life through exceptional service empowered teams and seamless execution.

Youll be responsible for leading frontline supervisors and team members across ticketing retail food & beverage and attractions. With a focus on Pursuits core values Safety First Honour Place Anticipate and Bring Your Best

What perks can you expect

• Join an inclusive global team and make lifelong connections.
• Enjoy free access to Pursuit attractions and 50% off for friends.
• Get discounts on hotel stays dining and retail.
• Access subsidized mental health and wellness resources.

What will you do in this job

Golden Skybridge is seeking a leader that is excited by our vision / mission and ready to lead guest service teams to become enthusiastic engaging hosts while creating unique and memorable experiences.

Reporting to the General Manager this position is a senior leadership role at the Golden Skybridge located in Golden BC . Overseeing the Guest Experience Retail and Photo Coordinator Food and Beverage Departments this role is responsible for the daytoday guest and employee experience at the Golden Skybridge (seasonal operation open May to October) including guest journey delivery of new and existing products and the recruitment and employee onboarding strategy. Success will be measured by guest experience employee engagement leadership development financial management and commitment to place.

• Define what unique and memorable experiences look like for each reporting department

Articulate this vision and lead teams so they are compelled to become enthusiastic and engaging hosts

• Create and deliver on SMART rolling action plans to achieve this vision
• Work towards achieving these goals every day
• Provide direction leadership and daily support to guestfacing teams at the Golden Skybridge
• Inspire the team to deliver meaningful impactful passionate and exciting hospitality to all guests
• Accountable for the seasonal employee plan at the Golden Skybridge including development of labour budget position descriptions recruitment strategy and onboarding processes
• Responsible for the onboarding training and ongoing coaching of the guest experience team at the Golden Skybridge
• Monitor analyze and report on guest satisfaction quality assurance and experiential performance metrics and respond to comments in a timely manner
• Collaborate with Pursuit Support Services to develop group and travel trade rates and applicable programming
• Oversee travel trade group experiences and events onsite at the Golden Skybridge
• Responsible for the delivery of bestinclass interpretive programs in collaboration with Support Services
• Maintain positive working relationships with internal and external stakeholders
• Lead inventory management for all Golden Skybridge activities
• Ensure cash security by creating and enforcing policies and procedures
• Create department budgets and forecast monthly to ensure goals are achieved
• Leading all communications and follow up brought forth from guest challenges and suggestions
• Time management payroll reports and daily KPIs
• Health and Safety champion for location implementing all emergency and safety protocols for your areas to ensure the safety of our guests and teams

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What skills and experience do you need for this job

Education & Experiences

• Able to work a variety of days / hours including weekends and public holidays
• A minimum of three years (3) leadership experience with proven ability to manage a large team including experience in payroll scheduling recognition and progressive performance management.
• Demonstrated experience in managing tracking and analyzing budget trends and P&L Statement
• Employee training experience including POS customer service and operational skill

Skills & Abilities

• Demonstrated ability to coordinate complex management tasks to work independently and to balance multiple priorities
• Strong organizational skills and ability to thrive in a fastpaced environment
• Strong customer focus providing friendly professional and efficient service
• Effective problem solving and critical thinking skills
• Demonstrate high levels of positive energy and a willingness to take on new challenges
• Strong communication and listening skills with local and international guests and staff second language skills highly advantageous
• Accuracy and efficiency in handling large cash / card transactions under fastpaced and busy conditions and experience with cash reconciliation
• Passion for employee and guest safety
• Proficient in MS Office (Word PowerPoint and Excel required)
• First Aid Training an asset
• Meet and set a strong example for Pursuit grooming standards

What will your work environment be like

• Beautiful. Youll work in an iconic unforgettable and inspiring locations. Youll see amazing scenery and wildlife. Youll participate in team events and fun!
• Independent. Youll spend your days in and aroundour amazing properties.
• Secluded. Our home is filled with trees lakes and bluebird skies; rather than buildings freeways and smog.
• Busy. You need to be prepared for a physical working environment with walking stair climbing bending reaching lifting (up to 50 pounds with assistance) required

This job description describes this role at a high level but no document can anticipate every single task issue or project that could come up. We work as a team and believe that we succeed together these job duties may change based on the needs of the team and company as a whole.

To handle this job successfully any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in British Columbia Canada. Relocation to the area and the legal ability to work in Canada is required.

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race colour age religion gender sexual orientation disability veteran status and other protected characteristics.

Pursuit places a high value on diverse backgrounds and experiences recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in Canada to apply and join our inclusive team!

We are working to eliminate barriers for applicants and team members from equitydeserving groups. If you are unable to complete the application process online or if you require accommodation related to a protected ground under the Canadian Human Rights Act during the application or hiring process please contact our Talent Acquisition Team at or drop in to one of our offices to hand in a resume if you do not have access to a computer. We thank all candidates for their interest; however please note that only applicants selected for further consideration will be contacted.

Required Experience :

Manager

Key Skills

Employment Type : Full-Time

Experience : years

Vacancy : 1

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