Hospitality Field Onboarding & Installations Lead

Lightspeed; Montreal; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading commerce platform company is looking for a Field Implementation Consultant in Montreal to ensure successful onboarding for restaurateurs. Responsibilities include training, installation, and maintaining high customer satisfaction. The ideal candidate is bilingual in French and English and has a strong background in customer success and hospitality. Join the team and contribute to enhancing the customer experience while enjoying benefits like flexible paid time off and training opportunities.

Benefits

Flexible paid time off

Equity options

Pension plan contributions

Health and wellness credit

Computer purchase program

Enhanced parental leave

Volunteering time off

Qualifications

• Previous experience in a customer success role; experience in delivering training is a huge asset.
• Exceptional communication skills in both French and English.
• Deep technical knowledge of the hospitality industry.

Responsibilities

• Train and guide restaurateurs to ensure successful product usage.
• Install the K-Series Lightspeed product hardware.
• Collaborate with Field Account Executives to address restaurateur needs.
• Achieve onboarding success and customer satisfaction targets.
• Document feedback to improve onboarding experiences.

Skills

Customer success experience

Fluency in French and English

Time management

Communication skills

Technical knowledge of hospitality

Job description

A leading commerce platform company is looking for a Field Implementation Consultant in Montreal to ensure successful onboarding for restaurateurs. Responsibilities include training, installation, and maintaining high customer satisfaction. The ideal candidate is bilingual in French and English and has a strong background in customer success and hospitality. Join the team and contribute to enhancing the customer experience while enjoying benefits like flexible paid time off and training opportunities.