Hospital Manager (Practice Manager)

Newberlinvet; Halifax Regional Municipality; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Practice Manager to lead a dynamic team in providing exceptional veterinary care. This role is pivotal in driving operational excellence and fostering a positive work environment. You'll be responsible for strategic growth, enhancing employee and customer satisfaction, and ensuring compliance with healthcare standards. If you're passionate about animal care and have a proven track record in management, this is your chance to make a meaningful impact in a supportive and inclusive workplace. Join us and help shape the future of veterinary services!

Qualifications

• 3+ years of management experience in a veterinary or healthcare setting.
• Advanced proficiency in MS Excel and practice management software.

Responsibilities

• Oversee clinic operations and ensure high standards of patient care.
• Lead recruitment, training, and performance management of staff.

Skills

Management Experience

Leadership Skills

Advanced Computer Skills

Empathy and Respect

Veterinary Knowledge

Education

B.A. in Management or Leadership

M.B.A.

CVPM Certification

CVT/LVT Certification

Tools

MS Excel

MS Word

MS Outlook

MS PowerPoint

Practice Management Software

Job description

Overview

Boiling Springs Animal Hospital has an opportunity for a full-time Practice Manager to join our team!

Location: 550 Park Dr, Boiling Springs, PA 17007

Job Summary: The Practice Manager is a key member of the Mission Veterinary Partners (MVP) hospital management team. This position reports to the Regional Director and is responsible for the general management and oversight of operations at the specific clinic they manage. This position provides strategic and tactical leadership, counsel, and direction to the team at the clinic to ensure safe, efficient, therapeutic, and ethical patient care. Additionally, this position identifies and develops strategic growth opportunities, monitors performance, and implements strategies that align with MVP mission and values. Position has budget and P&L accountability.

Responsibilities

How you'll make an impact:

• Maintain and uphold the Core Values and Mission Statement of MVP.
• Full supervisory responsibility for recruitment, hiring, promoting, retention, staff training and continuing education, performance development, performance management, salary adjustments, teammate relations, disciplinary actions, and termination of direct reports.
• Responsible for improving employee satisfaction 10%+ per year.
• Provide leadership to direct reports and strategic leadership to the company; develop and foster a positive, fulfilling work environment within the division.
• Position has responsibility for hospital level trends impacting net promoter score.
• Responsible for delivering 5%+ organic revenue growth and clinic level Net Income of 20%+.
• Track metrics and success criteria including ROI for all activities and identify areas of opportunity to grow the revenues and profitability of the clinic.
• Maintain awareness and knowledge of competition; proactively assess related SWOT (division strengths, weaknesses, opportunities, and threats); analyze and implement effective responses.
• Responsible for improving customer satisfaction and patient retention 10%+ per year.
• Responsible for the appearance of the clinic (exterior and interior) given the importance that perception has on the patient.
• Review, analyze, and address gaps in service excellence, policies, and/or procedures proactively; identify issues and implement solutions.
• Develop clientele management strategies including retention, ACT maximization, reminder system management and client care improvements.
• Develop positive work relationships with all levels of management and other departments; work collaboratively with field management, veterinarians and non-DVM staff.
• Know, understand, implement, follow, and communicate to teammates all MVP employment policies and procedures.
• Identify and implement methods that enable all division teammates to excel in their assigned roles in a team environment.
• Review, analyze, and implement staffing plans that promote the most effective use of teammates.
• Follow and implement wage and hour laws, federal, state and local laws and regulations, Medicare, and legislation affecting employment; ensure compliance with all laws and regulations including Teammate Health and Safety Training Program and Mission Veterinary Partners healthcare clinical and safety standards.

Qualifications

Required Knowledge, Skills and Abilities:

• A minimum of three years management experience, required.
• Preference will be given to B.A. Management or Leadership, M.B.A., CVPM and CVT/LVT candidates.
• Former veterinary experience is preferred.
• Must be confident around pets. Demonstrated commitment to MVP core values.
• Advanced computer skills and proficiency in MS Excel required; intermediate skills and proficiency in MS Word, Outlook, and PowerPoint required. It will also be necessary to become proficient in the use of practice management software.
• Demonstrated empathy and respect for teammates and patients.
• Ability to handle varied and sometimes difficult conditions: will be exposed to highly emotional situations, unpleasant odors, noises, and animal excrement.

We put people first and never compromise on our values.

Apply today for immediate consideration!

Mission Veterinary Partners (MVP) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.