Hospital Liaison

Dasco HME LLC; Parrsboro; On-site; CAD 40,000 - 60,000; Full time

Job summary

Join a dynamic and growing team in a full-time position as a Hospital Liaison. This role is essential for coordinating the delivery of medical equipment to patients transitioning from hospital to home. Ideal candidates will have a strong customer service background and a passion for helping others. Enjoy competitive compensation, a generous benefits package, and the opportunity to work in a supportive environment focused on patient care. This is a chance to make a meaningful impact in the healthcare industry while being part of a recognized top workplace.

Benefits

Generous 401(k) match

Health insurance

PTO that increases with tenure

Holiday pay

Fantastic company culture

Qualifications

• High School diploma required; Associate's degree preferred.
• Experience in healthcare or DME customer service is a plus.

Responsibilities

• Attend discharge planning meetings and record patient needs.
• Deliver equipment and educate patients on use and care.
• Manage consignment accounts and maintain compliance.

Skills

Communication Proficiency

Customer service / Client focus

Empathy

Stress Management

Education

High School diploma or GED equivalent

Associate’s degree in related field

Job description

Description

DASCO is growing! Voted one of the 2019, 2020, 2021, 2022 AND 2023 Top Places to Work in Columbus CEO magazine. We've also been named as one of America's Fast-Growing companies by Inc. 5000! Join Us!

Our benefits include: competitive compensation based on industry standards, an excellent benefits package, which includes: generous 401(k) match with immediate vesting, growth opportunities, health insurance benefit opportunities which include Medical, Dental, Vision, excellent PTO which increases based on tenure, holiday pay, and a fantastic company culture!

SUMMARY:

The Hospital Liaison serves hospital clients as an expert resource and service-oriented partner in the discharge of patients who require DME. This role delivers medical equipment in the hospital and coordinates equipment being delivered to the home.

ESSENTIAL FUNCTIONS:

1. Attends daily discharge planning meetings where applicable, record patient needs, communicate patient information to DASCO staff for benefits verification and inventory confirmation.
2. Meets with patient/family/caregiver to review discharge, equipment needs, and identify any additional needs.
3. Delivers equipment to patient’s room for home transition, educate patient/family/caregiver on use, care and maintenance of equipment, completes necessary paperwork, accurately and patiently answers all questions.
4. Maintains working knowledge of home medical equipment and DASCO products and services.
5. Manages consignment accounts, including inventory, paperwork, and the consignment process, with efficiency and cost reduction in mind.
6. Supports a variety of branch operation functions as needed, which may include inventory, records-keeping, working reports, cross training in the branch and order-entry, while also maintaining policy and procedural compliance with HIPAA, The Joint Commission, State Respiratory Care Board, State Board of Pharmacy, and all other applicable rules and regulations.
7. Encourages and grows relationship with hospital partnership team members.
8. Other duties as assigned by the branch office manager.

Requirements

REQUIRED EDUCATION AND/OR EXPERIENCE:

1. High School diploma or GED equivalent.

PREFERRED EDUCATION AND/OR EXPERIENCE:

1. Associate’s degree in related field.
2. Six months’ experience in healthcare/medical/insurance/DME customer service role

ADDITIONAL QUALIFICATIONS:

None.

COMPETENCIES:

• Communication Proficiency
• Compliance
• Customer service / Client focus
• Empathy
• Stress Management

POSITION TYPE/EXPECTED HOURS OF WORK:

This is a full-time position, and hours of work and days are typically Monday through Friday, 8:00 a.m. to 5:00 p.m., but are subject to change based on branch needs.

SUPERVISORY RESPONSIBILITY:

This position has no supervisory role.

WORK ENVIRONMENT:

This job operates primarily in a hospital setting, and also spends some time in a professional office. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is typically required to sit; walk; frequently stands, occasionally required to climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include both close and distance vision, color and peripheral vision, depth perception and ability to adjust focus.

TRAVEL:

Some travel is required between the branch and hospital location. Overnight travel may be required for continuing education and meetings at the corporate office.

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EEO

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