Hospital Admitting Clerk II

Newfoundland and Labrador Health Services; Canada; Hybrid; CAD 36,000 - 40,000; Full time

Job summary

Newfoundland and Labrador Health Services seeks a Patient Scheduling Analyst to join the Patient Access and Revenue Cycle team. You will help implement Epic's Patient Scheduling and Registrations, bridging end-user needs with clinical informatics.

A valid passport and willingness to travel internationally are required. You will analyze requirements, create templates, and test workflows across 1-2 applications while coordinating with Epic representatives and internal stakeholders to improve data

Qualifications

• Minimum five years' experience in a Patient Scheduling and Registrations role.
• Willingness to pursue Epic Certification and participate in Epic training.
• Experience in health system patient scheduling and eHealth workflows is preferred.

Responsibilities

• Analyze scheduling and registrations information needs with stakeholders.
• Engage SMEs and assist in workflow analysis, build, and testing.
• Create dictionaries, resources, and templates for scheduling functions.
• Coordinate with users, program managers, and IS staff to resolve issues.
• Support deployment and change management for the scheduling system.

Skills

Analytical skills

Communication skills

Stakeholder management

Leadership

Time management

Education

Office Administration program

Job description

Zone: Provincial
Location: Site to be determined based on successful applicant. Work will include a combination of on-site and remote work

Travel May be Required

Open to all NAPE HS Employees
Hospital Admitting Clerk II
(Subject to Classification Review)
Permanent Full-time
NAPE HS
30136POS

Hours 75 bi-weekly (8-hour shift work; days, on-call, evenings, nights, weekends)

Salary CG-27 (CAD25.99 - CAD28.74 per hour)

Competition Number VAC0030247

Posted Date 2026-10-16

Closing Date 2026-10-23

About the Role

As a Patient Scheduling Analyst you will be assigned to the Patient Access and Revenue Cycle team. You will work with other members of the Clinic Informatics team to establish such patient and billing data exchanges. You will require either a knowledge of corresponding provincial operations, or a HIS certification of the application you are implementing. The Patient Scheduling Analyst will be expected to be cross trained between 1-2 applications.

The Patient Scheduling Analyst reports directly to the Clinical Informatics Manager - Patient Access and Revenue Cycle.

*A valid passport and willingness to travel internationally is a requirement.

You will be responsible for, but not limited to, the following:

• Analyzing the Patient Scheduling and Registrations information requirements of the organization through consultation with stakeholders, managers, professional staff and evaluating opportunities for using Epic's Patient Scheduling and Registrations application, to meet identified needs and improve efficiencies.
• Ensure key Patient Scheduling and Registrations office SMEs are engaged, specifically in the details for workflow analysis, build, recommendations for enhancements, and testing current guidelines for Patient Scheduling and Registrations.
• Creating dictionaries, resources, appointment types, and templates for Patient Scheduling and Registrations functions.
• Facilitating the review of Patient Scheduling and Registrations with prospective users and provide feedback from the consultations to the management and the Patient Access team members.
• Consulting with Patient Scheduling and Registrations application users, program managers, information systems staff, and application support personnel to identify issues and work with management of the program to resolve issues.
• Participation in Patient Scheduling and Registrations regional and provincial committees and user groups to promote system usage and improve data consistency.
• Serving as a Patient Scheduling and Registrations liaison between end users' workflow needs and Clinical Informatics team.
• Acting as the one of primary Patient Scheduling and Registrations support contacts for the application's end-users
• Identifying issues that arise in the Patient Scheduling and Registrations application area as well as issues that impact other application teams and work to resolve them.
• Help with Patient Scheduling and Registrations workflow design, building and testing the Hospital Patient Scheduling and Registrations system.
• Maintaining regular communication with Epic representatives and team members, including participating in weekly project team meetings
• Working with Epic representatives, your organization's business community and end users to ensure the system meets the organization's Patient Scheduling and Registrations needs.
• Participating in training and working with end users
• Troubleshooting problems and questions
• Participate in weekly communications/meetings with the Patient Scheduling and Registrations team, Epic representatives, and management to discuss the status of deliverables, shared issues, end-user concerns, and upcoming milestones.
• Support change management and deployment of new Patient Scheduling and Registrations system.
• Provide input on the development and implement policies and procedures for providing support for Patient Scheduling and Registrations applications in the health system.
• Understand the objectives for supporting a Health Information System and can recognize opportunities for process redesign that will help Patient Scheduling and Registrations departments maximize benefits.
• Work with end-users to define, execute and track test scenarios.

About You

Your education and experience include:

• Successful completion of a one year Office Administration program from an approved/recognized college is required.
• Minimum of five years' experience in the health system in a Patient Scheduling and Registrations role.
• Preference will be given to individuals with strong clinical working knowledge of Patient Scheduling and Registrations in the eHealth system.
• Willing to acquire Epic Certification; prerequisites, participate in Epic training/education sessions, complete self-assessments and successfully challenge the certification exam.

You have the following skills and abilities:

• Extensive knowledge of current trends and practices related to eHealth clinical information systems.
• Strong analytical and problem-solving skills
• Proven decision-making skills.
• Superior communication (written and oral) and interpersonal skills
• Able to build and maintain effective professional working relationships with key stakeholders such as home care agencies, community health, public health, long term care, and other health care organizations.
• Good judgment with the ability to build consensus among groups with differing priorities.
• Able to function independently in a high pressure, diverse, and changing environment.
• Self-motivated with excellent time management and organizational skills.
• Understand of a provincial health care environment.
• Demonstrate leadership in navigating the health care system across intersecting programs.

NL Health Services requires internal employees applying on unionized clerical/administrative positions to have their educational documents on file and any required testing completed before the closing date of the competition (exception is the medical transcription test, which can be completed per competition). If you do not have your educational documents on your employee file, you should attach them when applying online or e-mail them to [e-mail]. If testing is required contact Recruitment in your local area.

Employees, to review your attendance record please refer to your employee portal on the Intranet for details. The attendance record is only available to employees who are currently in positions that accumulate sick time.