Homeowner Services Manager

Habitat for Humanity of Snohomish County (Habitat) brings people together to build homes, communities, and hope. We serve our communities by building, repairing, and preserving decent and affordable homes in Snohomish County. In partnership with the community, businesses, faith organizations and individuals, we work towards eliminating substandard housing, establishing housing stability, and creating more equitable opportunities for affordable housing in our neighborhoods.

The Homeowner Services Manager is dedicated to thoughtfully managing fair, consistent and inclusive housing programs through the development of comprehensive and compliant policies and procedures, organized mortgage and homeowner administration and empowering current and prospective homeowners to succeed through education and resources. Habitat is seeking a highly organized, versatile, and compassionate manager with a deep understanding of the housing need in Snohomish County and a resolve to address it.

Program Management:

1. Uphold HFHSC commitment to fair housing and inclusivity in our affordable housing programs and ensure compliance with all relevant Federal and Local Housing requirements such as Fair Housing Act, Equal Credit Opportunity Act, Real Estate Settlement Procedures Act, and others.
2. Take the lead in continually developing, implementing and evaluating all Homeownership and Home Repair Service program policies and procedures to ensure continuous improvement, accurate analysis, compliance with all laws and regulations, expedition of applications and adherence to Habitat for Humanity guidelines.
3. Oversee a consistent, fair and positive Homeownership and Home Repair Service program application process.
4. Ensure all potential applicants understand Habitat’s partnership requirements and facilitate signing of Homeownership Partnership Agreements and Home Repair Service Agreements.
5. Monitor sweat equity hours, working and communicating with Partner Families to ensure they are completing all sweat equity requirements in the time allotted.
6. Guide Partner Families through the closing process and ensure homebuyers have completed homeowner and closing education requirements so they fully understand the formal documents they will sign on the day of closing.

Mortgage and Homeowner Administration:

1. Obtain and maintain Qualified Loan Originator (QLO) certification.
2. Develop processes, manage activities and prepare documentation for home sales, resales, closings, mortgages, condo associations, delinquency assistance, and foreclosures. Manage homeowner communications and coordinate with mortgage lenders, title and escrow companies, real estate brokers and attorneys throughout these processes to ensure proper paperwork is completed, signed, recorded and filed.
3. Create, manage and maintain organized database and files for all homeowners, properties and projects, updating homeowner contact information as necessary and updating files with relevant homeowner documentation.
4. Oversee HFHSC mortgage portfolio, monitor mortgage payments and delinquencies, have a comprehensive understanding of covenants, restrictions or requirements related to title/mortgage documents and manage reporting requirements related to homeowner mortgages.
5. Collect program statistics and demographic information and provide regular reports to the Board of Directors and Leadership Team for program monitoring and evaluation.

Homeowner Support & Engagement:

1. Support and advocate for Partner Families through the various stages of homebuying and homeownership. Work with local partners to facilitate access to community resources that help them maintain their houses, pay their bills and live sustainably in their homes.
2. Develop and manage the homeowner education program, coordinating volunteers, presenters and speakers to provide resources and training on topics that support and empower homeowners including, but not limited to, financial literacy, home maintenance, homeowner associations, pre- and post-purchase preparedness.
3. Provide support and education to homeowners for the formation, management and maintenance of homeowner associations.
4. Collaborate with the Development & Engagement Team to coordinate Partner Family related events such as groundbreakings, dedications and gatherings and build community among Habitat homeowners to provide meaningful connections to the Habitat network.
5. Lead, supervise, coach, support, and partner with Homeowner Services staff while fostering a collaborative team culture based on transparent communication and mutual accountability.
6. Collaborate with Construction and Home Repair Staff to achieve Home Construction, Homeownership and Home Repair Service program goals and objectives.
7. Other responsibilities as assigned.

1. A passion and commitment for the mission, values, and goals of Habitat for Humanity of Snohomish County.
2. Work experience in one or more of the fields of affordable housing, human services, mortgage lending, real estate or title/escrow.
3. Have a strong understanding of loan origination, servicing, and closings as well as real estate, title and escrow processes.
4. Possess working knowledge of real estate and mortgage lending laws and regulations including Fair Housing, ECOA, Civil Rights Act and other Federal and state laws governing housing practices.
5. Should be a Mortgage Loan Originator (QLO) or willing to train to become one.
6. Having knowledge of Affordable Housing/Low-Income Family programs is preferred.
7. Nonprofit experience and experience working with volunteers preferred.
8. Management experience preferred.
9. Strong interpersonal skills required. Ability to work with a diverse group of staff, volunteers and prospective and current homeowners.
10. Strong organizational and project management skills with the ability to develop, implement, and maintain organized systems and processes while also being able to manage multiple assignments, meet deadlines and to quickly shift priorities.
11. Technologically proficient using Microsoft Windows, Microsoft 365 Suite (Word, Excel, PowerPoint, OneDrive, SharePoint, Teams), Adobe Acrobat.
12. Valid driver’s license and background check required.

Habitat is committed to a diverse and inclusive workplace. All candidates applying for this position will be reviewed without regard to race, ancestry, national origin, religion, age, gender, gender identity, sexual orientation, protected veteran status, marital status, physical or mental disability, or on the basis of any other federal, state/provincial or local protected class.

To apply, send a cover letter, resume and three references to: Jobs@habitatsnohomish.org