Homeless Individuals and Families Information System (HIFIS) Community Coordinator (Regional Mu[...]

Homeless Individuals and Families Information System (HIFIS) Community Coordinator (Regional Municipality of York)

Department: Community and Health Services Department
Branch: Social Services Branch
Salary: $40.93 - $44.48 Per Hour
Location: 17150 Yonge Street Newmarket
Status: Temporary Full-Time, Approx. 9 months
This is a Union position – CUPE 905 York Region
Scheduled Weekly Hours: 35
Scheduled Shifts: 8:30 – 16:30

POSITION PURPOSE
Reporting to the Supervisor, Data Services, is responsible for providing initial and ongoing Homeless Individuals and Families Information System (HIFIS) training and support to all potential HIFIS users through the phasing in of HIFIS in all Emergency and Transitional Shelters in the Region and other homelessness programs, including all shelter operators and their staff as well as some Regional staff; coordinating the collection and reporting of data from HIFIS and reports to the Branch, the Department and external organizations.

Major Responsibilities

1. Promotes HIFIS to new users, Homeless Service Providers (HSP) and other potential providers.
2. Develops partnerships with federal government staff through activities such as HIFIS software training, IT and software technical support, and validation of data integrity.
3. Orients, trains, tests and updates the users, Emergency and Transitional Shelter operators and their staff and selected Department staff on HIFIS and related legislation, regulations, policies and practices.
4. Receives, analyzes and reports on HIFIS aggregate data and trends and assists in the development of community data reports on homelessness issues in the province, and assists with knowledge transfer by disseminating meaningful data and information within the community under the Manager’s direction.
5. Prepares statistical fact sheets and report cards based on data compiled by HIFIS, including demographic.
6. Participates in the optimizing of HIFIS.
7. Participates in meetings, committees and task forces, as assigned.
8. Ensures that services provided meet Regional customer service standards.
9. Maintains expertise in technical skills and program knowledge, by reviewing technical literature, participating in regular field practice and attending training, seminars and conferences, as required.
10. Performs other duties as assigned, in accordance with Branch and Department objectives.

Qualifications

1. Successful completion of a Community College Diploma in Computer Science, Information Technology, Business Administration or a related discipline or approved equivalent combination of education and experience.
2. Minimum three (3) years experience designing and delivering adult training/education in a social services environment and/or demonstrated experience supporting a technical application, testing databases and identifying inconsistencies in system operations, with exposure in both areas.
3. Demonstrated experience in computer systems development process.
4. Valid Ontario Class “G” driver’s license and a reliable vehicle to use on corporate business.
5. Knowledge of and demonstrated ability in corporate core competencies including customer service, communication, teamwork, initiative/self-management, accountability, flexibility and adaptability.
6. General knowledge and demonstrated ability in instructional design, analysis, measurement and evaluative methods, facilitation and presentation skills.

Please apply online at https://york.hua.hrsmart.com/hr/ats/Posting/view/6745 by 5:00PM EST of the closing date May 9th, 2025. We thank all candidates for their interest; however, only those selected for an interview will be contacted via email.

York Region is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process. We respect, encourage and celebrate our diversity, aiming to build a qualified workforce that reflects the population we serve. Should you require an accommodation under the Human Rights Code during the recruitment and selection process, including accessible formats and communication supports, please email careers@york.ca or call 1-877-464-9675 extension 75506. Accommodations for applicants with disabilities are available upon request during recruitment processes and throughout employment.