home support worker

Michael Cuttler; Ontario; On-site; CAD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dynamic individual to coordinate business development support operations. In this role, you will manage day-to-day activities, ensuring high-quality service for members and clients. You will participate in HR activities and work on optimizing operations to increase sales. Your strong communication skills in both French and English will be essential as you engage with various stakeholders. This position offers a competitive salary, flexible vacation, and a defined benefit pension plan, making it an exciting opportunity for those looking to grow in the financial services sector.

Benefits

Competitive salary and annual bonus

4 weeks of flexible vacation starting in the first year

Defined benefit pension plan

Group insurance including telemedicine

Reimbursement of health and wellness expenses

Telework equipment reimbursement

Qualifications

• Minimum of two years of relevant experience required.
• Knowledge of service standards and operational procedures essential.

Responsibilities

• Coordinate business development support operations and manage work schedules.
• Monitor activities to ensure deadlines are met and improve service quality.

Skills

Strong communication skills in French and English

Ability to compile financial statements

Knowledge of loan and guarantee contracts

Knowledge of financing and credit management practices

Action oriented

Customer Focus

Drive results

Nimble learning

Plans and aligns

Education

College diploma in a related field

Tools

Financial data systems

Job description

The incumbent coordinates business development support operations at . He or she organizes day-to-day activities and ensures members and clients receive high-quality service. He or she participates in all HR activities. More specifically, you will be required to:

1. Participate in work planning and assign employees based on identified priorities. Plan, manage and update work schedules to keep operations running smoothly and maintain the expected performance level.
2. Act as a resource to sector employees and provide support as needed to help them perform their duties, particularly as concerns procedures and tools, operations authorization and complex cases.
3. Regularly monitor activities and pending operations to ensure deadlines are met and make changes as necessary to improve productivity and service quality for members and clients.
4. Participate in HR activities and make related recommendations concerning performance evaluations, promotions, employee selection, disciplinary measures, training, vacation time and overtime, etc.
5. Help optimize operations and increase sales by identifying needs, providing training, coaching sales staff and conducting follow-ups as needed.
6. Help resolve any complaints or dissatisfaction reported to them.
7. Produce and analyze a variety of reports on the sector's operations (e.g., key borrowers, irregular loans). Perform a variety of operational control tasks on a daily basis (e.g., dashboard, performance measures and sector objectives).
8. Participate in various projects related to their sector, particularly in terms of developing and standardizing work tools, practices and procedures to increase efficiency for the sector as a whole.
9. Ensure compliance with all applicable deadlines and standards for quality in all tasks.
10. Respect all policies, practices and standards in effect for conducting transactions and operations securely.

What we offer:

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

What you bring to the table:

• College diploma in a related field
• A minimum of two years of relevant experience
• Please note that other combinations of qualifications and relevant experience may be considered
• Strong communication skills in both French and English, both oral and written due to the nature of the duties or work tools or because the position involves interactions with (language)-speaking partners, members and/or clients.
• Ability to compile financial statements
• Knowledge of loan and guarantee contracts
• Knowledge of products and services for businesses and those offered by caisses, components and Desjardins distribution networks and those of the competition
• Ability to enter financial data in the systems
• Knowledge of security measures, legal frameworks and internal controls
• Knowledge of financing and credit management practices related to businesses
• Familiarity with compliance requirements for regulations on the distribution of financial products and services
• Understanding of the philosophy and inner workings of a financial services cooperative
• Knowledge of policies, legislation, standards and ethics governing the operation of the caisse and its business centres
• Knowledge of operational procedures related to financing and sales support activities
• Knowledge of the Desjardins business processes
• Knowledge of service standards
• Action oriented, Customer Focus, Differences, Drive results, Nimble learning, Plans and aligns