Home Support Program Manager (RN/RPN)

Spectrum Health Care Inc; Markham; On-site; CAD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company dedicated to reimagining home care! As a Home Support Program Manager, you will lead a team of skilled professionals, ensuring top-quality personal support services to clients in the community. This role emphasizes collaboration, continuous improvement, and effective management within a thriving organization recognized as one of Canada’s Best Managed Companies. If you're passionate about healthcare and leadership, this opportunity is perfect for you to make a real impact in the lives of those you serve.

Benefits

Competitive wages

Paid sick days

RRSP matching

Diversity and inclusion initiatives

Qualifications

• Must hold a current CNO certificate as RN or RPN.
• Experience in community health care with management responsibilities.

Responsibilities

• Motivates and coaches staff to ensure quality care.
• Oversees hiring and training for Home Support Supervisors.
• Supports Branch Manager with daily operations.

Skills

Management

Conflict Resolution

Team Leadership

Communication

Education

CNO certificate as Registered Nurse, RN or RPN

Job description

Your happiness and well-being are top priorities at Spectrum! We offer competitive wages, paid sick days, RRSP matching and more!

We are hiring a Registered Practical Nurse (RPN) to be our Home Support Program Manager for our office in Markham.

The Home Support Program Manager manages the delivery of quality personal support services to clients/patients in a community setting, ensuring compliance with legislation and standards of practice. This role works closely with the Branch Manager to develop and maintain Client Service programs and initiatives related to: Service Delivery, Quality, Risk Management, Safety and Performance Management.

At Spectrum Health Care, our mission is re-imagining home care for clients and families to provide products and services they need, whenever care is required, delivered by the most qualified and compassionate staff.

Our people are the cornerstone of our business. By joining Spectrum Health Care, you will be part of one of Canada’s Best Managed companies and a committed member of a team of highly skilled healthcare professionals.

Job Description

• Motivates, directs and coaches staff to ensure quality care to all clients
• Oversees the hiring, training and orientation for Home Support Supervisors
• Attends and facilitates meetings as required both internal and external
• Collects and shares key performance indicator (KPIs) results with the team and engages team to conduct continuous improvement activities
• Identifies trends, process gaps, and variations as part of establishing a continuous quality improvement
• Communicates serious service quality issues to the Branch Manager for intervention and resolution where appropriate
• Supports the Branch Manager with projects and day-to-day operations as required

Qualifications

• Current CNO certificate as Registered Nurse, RN or RPN
• Recent experience with progressive management responsibilities preferably in community health care
• Experience managing in a unionized environment
• Demonstrated ability to develop and maintain collaborative relationships with internal staff and external stakeholders
• A proven track record of effectively handling complaints and resolving conflicts

Additional Information

Spectrum Health Care is thrilled to be named one of Canada’s Best Managed Companies. This award recognizes top companies across Canada for overall performance, sustained growth, strategy, capabilities and innovation, culture and commitment, and leadership. Click here to learn more about this esteemed honour.

We thank all applicants; however, only those individuals selected for interviews will be contacted.

In accordance with the Accessibility for Ontarians with Disabilities Act 2005, upon request, support will be provided for accommodations throughout the recruitment process.

If you require accommodation because of a disability through the recruitment process, please contact Human Resources at ([e-mail]) for assistance.

Spectrum Health Care is committed to fostering, cultivating and building a culture of diversity, equity and inclusion within our organization. We strive to attract, engage and develop a workforce that reflects the diverse communities that we serve, and we know a diverse workforce is key to the growth and success of our organization.