Home Modification Contract Specialist

Culture Alberta; Edmonton; Hybrid; CAD 101,000 - 126,000; Full time

Benefits offered by this job

Hybrid work opportunities

Competitive salary and benefits

Job summary

WCB-Alberta is seeking a Home Modification Contract Specialist in Edmonton, Alberta. The role focuses on managing provider relationships, coordinating home modification projects, and ensuring quality and regulatory compliance.

A strong background in construction/renovation and client-centered service is essential. The position offers a competitive salary with benefits and a hybrid work model that supports work-life balance.

Qualifications

• Minimum 5 years of project management experience in residential and commercial construction/renovation.
• Exceptional interpersonal and customer service skills are required.
• Certifications: Project Management Professional (PMP) designation preferred.

Responsibilities

• Manage home modification provider relationships including onboarding and compliance monitoring.
• Coordinate contract compliance and address provider and claim owner concerns.
• Requisition modification services from contracted and non-contracted providers.
• Monitor contractor reports to identify deficiencies and ensure quality.

Skills

Project management

Interpersonal skills

Communication

Negotiation

Stakeholder management

Education

Diploma or degree in business

PMP certification (preferred)

Job description

As an equal opportunity employer, we are looking to build a diverse workforce that reflects the diversity of our clients and the customers we serve. Learn more about working for WCB at Careers - WCB Alberta

Job Title

Home Modification Contract Specialist

Job Type

Permanent / Full time

Job Location

Edmonton, Alberta

Home Modification Contract Specialist

Edmonton, Alberta

Permanent, Full-Time Position

People are at the heart of everything we do.

If you value service, care, excellence, trust and fairness, you’ll fit right in. You'll play an important role in making a difference that creates a safer, healthier and stronger Alberta by putting people first. We work together every day to help minimize the impact of workplace injuries and illnesses on Alberta workers and employers.

As the independent operator and administrator of the province’s Workers’ Compensation Act, WCB-Alberta provides protection for over two million workers and nearly 200,000 Alberta employers. Our employees are inspired to make a positive impact on the lives of injured workers and businesses throughout the province.

The Home Modification Contract Specialist brings construction and renovation expertise and strong business acumen to support the development and delivery of the Home Modification Program. The program provides temporary and permanent home and workplace modifications that help injured workers safely return to daily life and work. With a focus on client safety, independence, respect and fairness, you'll review home and workplace assessments and coordinate high-quality renovations for workers with severe injuries, from start to finish, while managing quality, budgets and timelines.

Your Home/Workplace Modification Specialist responsibilities

• Manages WCB home modification provider relationships including onboarding, orientation, training and compliance monitoring, including corrective action plan.
• Work with the Health Care Strategy team to manage contract compliance and address service provider and claim owner concerns as they relate to the interpretation of the contract and issues that arise.
• Requisitions modification services from contracted and non-contracted providers (provincially and out of province).
• Monitors and reviews the reports on contractors’ work to identify and resolve deficiencies.
• Manages the evaluation of the worker’s property to determine what modifications are possible.
• Participates in the inspection of homes and offices, with required providers, to confirm scope of work needed.
• Participates with contracted providers in preparing the home modification recommendations for approval by the claim owner.
• Reviews plans, quotes for pricing, proposed modifications and use of sub-trades for safety, suitability, timeliness and cost effectiveness.
• Collaborates with providers to ensure safe, effective residential and work modifications are identified and completed in a timely manner.
• Collaborates with providers and HCS-PS & BA for regular reporting on work progress and budget reviews.
• Support the HCS-PS processing of invoices for payments to contracted providers on approved projects to assist with monitoring provider outcomes, data analysis, interpreting findings, identifying implications/trends or issues.
• Create schedule for quality assurance checks to be completed by contract specialist and/or third-party providers/independent warranty inspectors

Your experience and skills

• Diploma or degree in business or a related field.
• Minimum 5 years of project management experience in residential and commercial construction/renovation.
• Experience with quotations, tendering processes, and contract interpretation.
• Familiarity with building systems (mechanical, electrical, plumbing, carpentry).
• Knowledge of relevant codes and standards (Building Codes, Fire Codes, OH&S, WHMIS, Barrier-Free Design).
• Home inspection experience is an asset.
• Exceptional interpersonal and customer service skills are required (communication, team building, facilitation, consultation and negotiation skills are essential).
• Certifications: Project Management Professional (PMP) designation preferred.
• Equivalencies may also be considered.

What we offer

We offer a competitive salary, a comprehensive benefits package, flexible work schedules and hybrid work opportunities (combination of work from physical office and primary home residence) that foster a healthy work-life balance. Take the next great step in your career and help us change lives. For more information, please see our Employee Handbook

Salary: $100,683.00 to $125,816.00 per annum (Salary Grade 13)

The successful candidate must reside in Alberta and be able to work in person from our Edmonton Millard Health office as required. Final candidates are required to undergo a security clearance as a condition of employment.

We are committed to providing equal opportunity to all qualified persons, without regard to race, colour, religion or national origin, gender (or gender identity or expression), age, sexual orientation, physical or mental disability. Equal opportunity is provided in employment, promotions and wages.

Closing Date: November 10, 2026