Home Delivery Lead

RH; Canada; On-site; CAD 55,000 - 75,000; Full time

Job summary

RH is seeking a Home Delivery Lead to coach and mentor a team responsible for warehouse and home delivery operations, elevating the customer experience across the order lifecycle. You will allocate labor, monitor productivity and safety, and ensure accurate records in a fast-paced distribution center environment, collaborating with cross-functional partners to meet daily goals.

Ideal candidates bring energy, strong communication, and hands-on leadership to drive improvements while upholding RH

Qualifications

• 1+ years experience in a distribution center or warehouse.
• Ability to learn and train others on new technology.
• Excellent communication and teamwork required.
• Must pass background and drug screen.
• Comfortable with operating equipment and machinery.

Responsibilities

• Live Our Vision, Values and Beliefs every day.
• Promote safety and maintain an orderly warehouse.
• Complete records and reports in a timely manner.
• Allocate labor and plan daily inbound/outbound workload.
• Support department and associate-specific goals.
• Own inventory control and cycle counts.

Skills

Teamwork

Ownership

Urgency

Attention to detail

Communication skills

Training and coaching

Technology adoption

Equipment operation

Tools

RF Scanning

Job description

RH at its core is about taste, and we believe the idea of scaling taste is large and far-reaching. The RH brand attracts the best designers, artisans, manufacturers, and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the world. We are moving the brand beyond curating and selling products to conceptualizing and selling spaces by building an ecosystem of products, places, services, and spaces that elevates and establishes the RH brand as a global thought leader, taste, and place maker.

At RH we believe deeply that the "right" people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative, and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined, and won't take "no" for an answer. We value team players, people who are more concerned with what's right, rather than who's right.

As Home Delivery Lead, you will coach and mentor a team to deliver operational excellence across all warehouse and home delivery functions. The Lead will join a team that plays an integral role in the continuous elevation of our customer experience.

YOUR RESPONSIBILITIES

• Live Our Vision, Values and Beliefs every day
• Conduct operations in a manner that promotes safety in accordance with federal, state, and local laws; maintain an exceptionally clean, neat, and orderly warehouse
• Complete all necessary records and reports in a timely and accurate process
• Allocate labor as needed throughout the departments; plan and inspire daily inbound and outbound workload for the warehouse operation
• Participate in establishing department and associate-specific goals, including: productivity, quality, personal growth and professional development
• Assume responsibility of departmental goals including inventory control through cycle counts and participate in achieving goals on a daily basis

OUR REQUIREMENTS

• Sense of teamwork, ownership, urgency, and attention to detail in your work
• 1+ years experience in a distribution center or warehouse environment
• RF scanning experience preferred; ability to facilitate change within the organization in a positive manner
• Excellent communication skills; experience training and coaching associates
• Comfortable with and ability to use, learn and train new technology
• Ability to monitor, maintain, and operate equipment and machinery
• Must pass background and drug screen

PHYSICAL REQUIREMENTS

• Ability to lift and mobilize items from at least 75 lbs.