Hollister - Key Lead, Fairview Park

Abercrombie and Fitch Co.; Kitchener; On-site; CAD 60,000 - 80,000; Part time

Job summary

A global specialty retailer is seeking a Key Lead to enhance in-store customer experiences at its Kitchener location. This role involves guiding team members to ensure effective store operations, driving sales, and maintaining product knowledge. Ideal candidates should possess retail experience and strong interpersonal skills while being able to work flexible hours, including weekends. Competitive benefits and incentives are offered.

Benefits

Quarterly Sales Incentive Bonus

Merchandise Discount

Flexible Schedule

Opportunities for Career Advancement

Training and Development

Qualifications

• Retail experience of at least 1 year preferred.
• No supervisory or management experience required.
• Ability to work weekends and holidays.

Responsibilities

• Ensure quality in-store customer experience.
• Act as Floor Supervisor providing guidance to Brand Reps.
• Drive store performance through customer engagement.

Skills

Customer Focus

Communication

Interpersonal Interaction

Fashion Trend Knowledge

Outgoing

Assertiveness

Adaptability/Flexibility

Stress Tolerance

Education

High School Diploma/ G.E.D. equivalent

Job description

Overview

Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. The company operates a family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates over 750 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com, and hollisterco.com. At Abercrombie & Fitch Co., we lead with purpose and always put our people first. We’re proud to offer equitable compensation and benefits, including flexibility and competitive Paid Time Off, as well as education and engagement events, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities.

Job Description The Key Lead is responsible for ensuring all customers receive quality in-store experience. They do this by acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates ensuring store operations are running effectively. The Key Lead is part of the store leadership team, responsible for driving store performance on the floor through customer experience and team achievement of daily sales.

What You’ll Do

• Open and Closing Routines
• Product Knowledge & Brand Awareness
• Business Understanding
• Proactive Thinking
• Attention to Detail
• Register/Point of Sales use
• Asset Protection
• Visual Displays
• System Skills
• Work Schedule Requirements

Work Schedule

• Schedule will vary weekly but should expect to work at least 12-16 hours per week.
• Required availability on Saturdays and Sundays as well as certain holidays.
• In addition, during peak timeframes, hours will increase to support the needs of the business.

Qualifications

• What it Takes
• Education: High School Diploma/ G.E.D. equivalent preferred
• Retail Experience: At least 1 year of retail experience is preferred.
• Supervisor/ Managerial Experience: No supervisory/ management experience is required.
• Customer Focus
• Communication
• Interpersonal Interaction
• Fashion Trend Knowledge
• Outgoing
• Assertiveness
• Adaptability/Flexibility & Stress Tolerance
• Poise & Ambition
• Multi-Tasking
• Applied Learning
• Promoting Diversity & Inclusion
• Work Ethic
• Omni Channel Services

Additional Information

• What You’ll Get
• As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:
• Quarterly Sales Incentive Bonus
• Merchandise Discount
• Flexible Schedule
• Opportunities for Career Advancement
• Opportunity to Become a Brand Affiliate
• Training and Development
• A Global Team of People Who'll Celebrate you for Being YOU

Abercrombie & Fitch Co. is an Equal Opportunity/Affirmative Action employer