Hollister - Key Lead, Fairview

Abercrombie and Fitch Co.; Golden Horseshoe; On-site; CAD 30,000 - 50,000; Part time

Job summary

An established industry player is seeking a Key Lead to enhance the in-store customer experience. This role involves acting as a Floor Supervisor, guiding Brand Representatives, and ensuring smooth store operations. You will be part of a dynamic leadership team focused on driving performance and achieving sales goals. The ideal candidate will have a passion for retail, strong communication skills, and the ability to adapt in a fast-paced environment. This opportunity offers competitive benefits, a flexible schedule, and the chance for career advancement in a supportive and inclusive workplace.

Benefits

Quarterly Sales Incentive Bonus

Merchandise Discount

Flexible Schedule

Opportunities for Career Advancement

Training and Development

Qualifications

• Retail experience preferred with a focus on customer service.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Ensure quality in-store experience and guide Brand Reps.
• Drive store performance through customer experience.

Skills

Customer Focus

Communication

Interpersonal Interaction

Fashion Trend Knowledge

Adaptability/Flexibility

Multi-Tasking

Proactive Thinking

Attention to Detail

Education

High School Diploma/G.E.D. equivalent

Tools

Register/Point of Sales

Job description

Company Description
Abercrombie & Fitch Co. (A&F Co.) is a global, digitally-led, omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.

Our Values
Our corporate purpose of being here for you on the journey to being and becoming who you are, fuels our customer-led brands and our global associates. We lead with this purpose and always put our people first, which is evidenced by our Great Place to Work Certification, as well as being named a Best Place to Work for LGBTQ+ Equality by the Human Rights Campaign. In addition to equitable compensation and benefit offerings, including flexibility and competitive Paid Time Off, we offer a range of educational and engagement opportunities, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities.

Job Description
The Key Lead is responsible for ensuring all customers receive quality in-store experience. They do this by acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates ensuring store operations are running effectively. The Key Lead is part of the store leadership team, responsible for driving store performance on the floor through customer experience and team achievement of daily sales.

What You’ll Do

1. Product Knowledge & Brand Awareness
2. Business Understanding
3. Proactive Thinking
4. Attention to Detail
5. Register/Point of Sales use
6. Asset Protection
7. Visual Displays
8. System Skills

Work Schedule Requirements
• Schedule will vary weekly but should expect to work at least 12-16 hours per week.
• Required availability on Saturdays and Sundays as well as certain holidays.
• In addition, during peak timeframes, hours will increase to support the needs of the business.

Qualifications
What it Takes

1. Education - High School Diploma/ G.E.D. equivalent preferred
2. Retail Experience - At least 1 year of retail experience is preferred.
3. Supervisor/ Managerial Experience - No supervisory/ management experience is required.
4. Customer Focus
5. Communication
6. Interpersonal Interaction
7. Fashion Trend Knowledge
8. Outgoing
9. Assertiveness
10. Adaptability/Flexibility & Stress Tolerance
11. Poise & Ambition
12. Multi-Tasking
13. Applied Learning
14. Promoting Diversity & Inclusion
15. Work Ethic
16. Omni Channel Services

Additional Information
What You’ll Get
As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:

1. Quarterly Sales Incentive Bonus
2. Merchandise Discount
3. Flexible Schedule
4. Opportunities for Career Advancement
5. Opportunity to Become a Brand Affiliate
6. Training and Development
7. A Global Team of People Who'll Celebrate you for Being YOU

FOLLOW US ON INSTAGRAM @LIFEATANF
Abercrombie & Fitch Co. is an Equal Opportunity/Affirmative Action employer