Holiday Sales - Night Porter - HS1

Parkdean Resorts; Calgary; On-site; CAD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Night Porter to join their guest experience team. This role is perfect for those with a passion for customer service and a positive attitude. As a Night Porter, you will be the face of the company, ensuring guests have an unforgettable experience. With no prior experience necessary, the company is committed to training and developing your skills. Enjoy a supportive work environment with great perks, including discounts and a focus on employee wellbeing. If you're ready to make a difference and create lasting memories for guests, this opportunity is for you!

Benefits

Employee Assistance Programme

50% discount on holidays

30% team member discount

Discounts on meal kits and local gyms

Qualifications

• No prior experience required; just a positive attitude and willingness to learn.
• Ability to handle guest inquiries promptly and professionally.

Responsibilities

• Represent the guest experience and improve service based on feedback.
• Maintain admin tasks, including bookings and cash reconciliation.
• Ensure guest safety and monitor the hotel throughout the evening.

Skills

Customer Service

Communication

Problem Solving

Teamwork

Job description

10 March 2025

Charismatic? A big people person? Then you would make a fantastic Night Porter.

Join our guest experience team and be the face and voice of Parkdean Resorts, ensuring our guests have an unforgettable experience every time.

No experience? No worries! If you’ve got pockets full of passion, positivity and Parkdean team spirit, we’ll teach you all the skills you’ll need to succeed in your new role.

So, why Parkdean Resorts?

Well, besides the one-of-a-kind team culture, stunning locations across the UK, and the chance to work with the UK's largest holiday park organisation, we can offer:

• The chance to develop your skills and boost your career across our 66 parks – as one of the best in the biz when it comes to apprenticeships, we’ve got your back when it comes to training!
• You’re never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support - because your wellbeing is our top priority.
• A 50% discount for you and a 25% discount for friends and family when booking your holiday with us.
• A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities.
• Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we’ve got deals on lots of brands just for you.

We want to be a force for good and caring for our parks, people, and planet is a natural component of the way we do business. We celebrate our people, communities and natural environment, enabling us to enhance the amazing memories we create for many years to come.

What you will be doing...

• Represent the guest experience, using feedback to improve service and drive performance.
• Maintain a positive attitude, ensuring all guest inquiries, including phone calls, are handled promptly and professionally.
• Keep all admin tasks up to date, including bookings, cash reconciliation, arrivals, and filing.
• Understand guest needs to identify and capitalize on opportunities that drive revenue and enhance the customer experience.
• Ensuring our guests' safety is a priority, being there throughout the evening monitoring the hotel and ready for any guests' needs.

Parkdean Resorts is committed to safeguarding and promoting the welfare of children and vulnerable adults. Background checks including DBS (or equivalent) will be carried out if appropriate.

We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests, please contact Stephanie at [e-mail]