Holiday Customer Service Representative (Fixed Term)

LCBO (Liquor Control Board of Ontario); Pelham; On-site; CAD 24,000 - 34,000; Part time

Benefits offered by this job

Employee Assistance Program

WorkPerks discounts

Future employment opportunities

Job summary

LCBO seeks Holiday Customer Service Representatives to deliver exceptional service in Ontario stores during the holiday season. On-site role reporting to Store Manager, responsibilities include serving customers at the POS, collecting donations, and supporting store campaigns.

We value teamwork and reliable availability for peak shopping days (Fri, Sat, Sun, Christmas, Boxing Day, New Year’s Eve) with opportunities for online training and ongoing employment prospects after the season.

Qualifications

• Must be legally allowed to work in Canada with SIN, Student, or Work Permit.
• Must be at least 18 years old.
• Bilingualism (English and French) is a bonus.

Responsibilities

• Serve customers using the POS/Cash system and provide outstanding service.
• Ask for donations as part of the Spirit of Sustainability campaign.
• Participate in Customer Experience and Postal Code Survey campaigns.
• Receive inventory, replenish stock, face-up products, and keep store clean, organized and safe.
• Lift cases up to 40 lbs/18 kg repeatedly while standing.

Skills

Customer service

Bilingual EN/FR

Teamwork

POS/Cash system

Tools

POS/Cash system

Job description

Job Posting Description

At the LCBO, we always have the right spirit! Do you? IMPORTANT: Candidates only need to apply for one position for cities/towns with multiple locations and job postings. The LCBO is seeking Holiday Customer Service Representatives who are passionate about delivering exceptional customer experiences in our retail stores across Ontario from November 16 to December 31, 2026. If you are interested in becoming a friendly, helpful go-to expert for customers during the holiday season, this role is a great opportunity to make a positive impact. Through paid online training, you will build your customer service skills and discover the world of wine, beer, cider and spirits, giving you the confidence to support customers and make their holiday shopping experience memorable.

About the Role

You will be working on-site. Reporting to the Store Manager, you will:

• Serve customers using our POS/Cash system, promptly and responsibly, ensuring an outstanding customer experience.
• Ask for donations as part of our Spirit of Sustainability campaign.
• Participate in the Customer Experience and Postal Code Survey campaigns.
• Receive inventory, replenish stock, face-up products on shelves and ensure our store is clean, organized and safe for all.
• Lift cases of various sizes and weights (up to 40 lbs./18 kg) repeatedly while standing for long periods of time.

About You

• Comfortable supporting customers and working effectively with teammates.
• You must be legally allowed to work in Canada (have a valid SIN, Student, or Work Permit).
• You must be at least 18 years old.
• Bilingualism (English and French) is a bonus.

Required Availability

• Friday (5:00 p.m. - Close).
• Saturday and Sunday (available all day for a 4-to- 8-hour shift).
• Holiday Availability: Christmas Day (December 25).
• Boxing Day (December 26).
• New Year’s Eve (December 31).
• Additional Availability: Additional work may be available during the week (Monday – Thursday), based on store needs. Schedules are posted two weeks in advance. Extra shifts may come up on short notice.

Why Join the LCBO?

• Online learning to support your interests and growth.
• Future employment opportunities for eligible employees.
• Employee and Family and Assistance Program.
• Discounted services, products and tickets to sporting and entertainment events (WorkPerks).

You’ll feel good knowing your work is helping make a difference in communities across Ontario.

Accommodation

We foster an environment of inclusion and belonging, so everyone feels valued, respected, and heard.

The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility of Ontarians with Disabilities Act.

If contacted for an interview or employment opportunity, please let us know if you need an accommodation.

Union / Non-Union

Union

About the LCBO

The LCBO (Liquor Control Board of Ontario) is an Ontario government enterprise and one of the world’s largest buyers and retailers of beverage alcohol. Through more than 650 retail stores, catalogues, special order services and more than 389 LCBO Convenience Outlets (LCOs), which provide cost effective, convenient and socially responsible access for rural consumers, the LCBO offers nearly 24,000 products annually to consumers and licensed establishments from more than 80 countries.

Location Address / Salary

Location Address: 114 Highway #20 East, Fonthill

Salary / Pay: $20.82/hour