Holiday Customer Service Representative (Fixed Term)

LCBO (Liquor Control Board of Ontario); Niagara Falls; On-site; CAD 24,000 - 34,000; Part time

Benefits offered by this job

Discounts

WorkPerks

Job summary

LCBO (Liquor Control Board of Ontario) is hiring Holiday Customer Service Representatives to support stores across Ontario from November 16 to December 31, 2026. The on-site role focuses on delivering friendly, efficient service, handling POS transactions, stocking shelves, and participating in sustainability and survey campaigns.

Applicants must be 18+, legally eligible to work in Canada, and able to lift up to 40 lbs.

Qualifications

• Comfortable supporting customers and working effectively with teammates.
• Legally allowed to work in Canada (have a valid SIN, Student, or Work Permit).
• Must be at least 18 years old.
• Bilingualism (English and French) is a bonus.

Responsibilities

• Serve customers using the POS/Cash system and ensure an outstanding experience.
• Receive inventory, replenish stock, and keep shelves clean and organized.
• Support campaigns such as Spirit of Sustainability and postal code surveys.
• Lift cases up to 40 lbs./18 kg and stand for extended periods.

Skills

Customer service

Bilingual (EN/FR)

Job description

Job Posting Description

Location Address: 7481 Oakwood Drive, Niagara Falls

Salary / Pay: $20.82/hour

At the LCBO, we always have the right spirit! Do you? IMPORTANT: Candidates only need to apply for one position for cities/towns with multiple locations and job postings. The LCBO is seeking Holiday Customer Service Representatives who are passionate about delivering exceptional customer experiences in our retail stores across Ontario from November 16 to December 31, 2026. If you are interested in becoming a friendly, helpful go-to expert for customers during the holiday season, this role is a great opportunity to make a positive impact. Through paid online training, you will build your customer service skills and discover the world of wine, beer, cider and spirits, giving you the confidence to support customers and make their holiday shopping experience memorable.

About the Role

You will be working on-site. Reporting to the Store Manager, you will:

• Serve customers using our POS/Cash system, promptly and responsibly, ensuring an outstanding customer experience.
• Ask for donations as part of our Spirit of Sustainability campaign.
• Participate in the Customer Experience and Postal Code Survey campaigns.
• Receive inventory, replenish stock, face-up products on shelves and ensure our store is clean, organized and safe for all.
• Lift cases of various sizes and weights (up to 40 lbs./18 kg) repeatedly while standing for long periods of time.

About You

• Comfortable supporting customers and working effectively with teammates.
• You must be legally allowed to work in Canada (have a valid SIN, Student, or Work Permit).
• You must be at least 18 years old.
• Bilingualism (English and French) is a bonus.

Required Availability

• Friday (5:00 p.m. – Close).
• Saturday and Sunday (available all day for a 4-to-8-hour shift).
• Holiday Availability: Christmas Day (December 25).
• Boxing Day (December 26).
• New Year’s Eve (December 31).
• Additional Availability: Additional work may be available during the week (Monday – Thursday), based on store needs. Schedules are posted two weeks in advance. Extra shifts may come up on short notice.

Why Join the LCBO

• Online learning to support your interests and growth.
• Future employment opportunities for eligible employees.
• Employee and Family and Assistance Program.
• Discounted services, products and tickets to sporting and entertainment events (WorkPerks).
• You’ll feel good knowing your work is helping make a difference in communities across Ontario.
• There is a world of opportunities at the LCBO…

Accommodation

We foster an environment of inclusion and belonging, so everyone feels valued, respected, and heard.

The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility of Ontarians with Disabilities Act. If contacted for an interview or employment opportunity, please let us know if you need an accommodation.

Union / Non-Union

Union

The LCBO (Liquor Control Board of Ontario) is an Ontario government enterprise and one of the world’s largest buyers and retailers of beverage alcohol. Through more than 650 retail stores, catalogues, special order services and more than 389 LCBO Convenience Outlets (LCOs), which provide cost effective, convenient and socially responsible access for rural consumers, the LCBO offers nearly 24,000 products annually to consumers and licensed establishments from more than 80 countries. For job searches in a specific location, please use the search field on the careers site.