Holiday Customer Service Representative (Fixed Term)

LCBO; Fergus; Remote; CAD 24,000 - 34,000; Part time

Benefits offered by this job

Employee and Family Assistance Program

Discounted services and event tickets

Online learning and development

Job summary

LCBO is seeking a Holiday Customer Service Representative for Fergus, Ontario, for the holiday season. This on-site role supports customers, processes transactions, and helps with donations and campaigns.

Training is provided, with a focus on wine, beer, cider and spirits, to enhance customer experiences. Availability includes Fridays (evening), Saturdays and Sundays during peak season, with additional weekday shifts as needed.

Qualifications

• Customer service experience in retail is preferred.
• Ability to work collaboratively with teammates.
• Bilingualism English/French is a bonus.
• Must be legally allowed to work in Canada and be 18+.

Responsibilities

• Serve customers using the POS/Cash system, ensuring a great experience.
• Assist with donations as part of the Spirit of Sustainability campaign.
• Participate in customer experience and postal code surveys.
• Receive inventory, replenish stock, and keep the store clean and safe.
• Lift cases up to 40 lbs./18 kg and stand for long periods.

Skills

Customer service

Teamwork

Bilingual EN/FR

Tools

POS/Cash system

Job description

Holiday Customer Service Representative (Fixed Term)# Job Opportunities## Holiday Customer Service Representative (Fixed Term)Apply: Retail (Stores): Fergus, Ontario: Part time: Posted 30+ Days Ago: End Date: December 31, 2026 (30+ days left to apply): JR26-30367**Location Address:**97 Parkside Dr West, Fergus**Salary / Pay:** $20.82/hour**Job Posting Description:**At the LCBO, we always have the right spirit! Do you?**IMPORTANT: Candidates only need to apply for one position for cities/towns with multiple locations and job postings.**The LCBO is seeking Holiday Customer Service Representatives who are passionate about delivering exceptional customer experiences in our retail stores across Ontario from November 16 to December 31, 2026. If you are interested in becoming a friendly, helpful go-to expert for customers during the holiday season, this role is a great opportunity to make a positive impact.Through paid online training, you will build your customer service skills and discover the world of wine, beer, cider and spirits, giving you the confidence to support customers and make their holiday shopping experience memorable.**About the Role:**You will be working on-site. #LI-OnSite Reporting to the Store Manager, you will:* Serve customers using our POS/Cash system, promptly and responsibly, ensuring an outstanding customer experience.* Ask for donations as part of our Spirit of Sustainability campaign.* Participate in the Customer Experience and Postal Code Survey campaigns.* Receive inventory, replenish stock, face-up products on shelves and ensure our store is clean, organized and safe for all.* Lift cases of various sizes and weights (up to 40 lbs./18 kg) repeatedly while standing for long periods of time.**About You:*** Comfortable supporting customers and working effectively with teammates.* You must be legally allowed to work in Canada (have a valid SIN, Student, or Work Permit).* You must be at least 18 years old.* Bilingualism (English and French) is a bonus.* Required Availability* Friday (5:00 p.m. – Close).* Saturday and Sunday (available all day for a 4-to- 8-hour shift).**Holiday Availability:*** Christmas Day (December 25).* Boxing Day (December 26).* New Year’s Eve (December 31).**Additional Availability*** Additional work may be available during the week (Monday – Thursday), based on store needs.* Schedules are posted two weeks in advance.* Extra shifts may come up on short notice.**Why Join the LCBO?*** Online learning to support your interests and growth.* Future employment opportunities for eligible employees.* Employee and Family and Assistance Program.* Discounted services, products and tickets to sporting and entertainment events (WorkPerks).You’ll feel good knowing your work is helping make a difference in communities across OntarioThere is a world of opportunities at the LCBO... **Accommodation**We foster an environment of inclusion and belonging, so everyone feels valued, respected, and heard. The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility of Ontarians with Disabilities Act. If contacted for an interview or employment opportunity, please let us know if you need an accommodation.Thank you for your interest. Only applicants selected for further consideration will be contacted.**Union / Non-Union:**Union