Holiday Customer Service Representative

LCBO; Port Hope; On-site; CAD 30,000 - 60,000; Part time

Job summary

A major liquor retailer in Ontario is seeking Customer Service Representatives for the holiday season. The role involves serving customers, handling inventory, and ensuring a welcoming store environment. Candidates must have great interpersonal skills and be eligible to work in Canada. Availability on weekends and holidays is required. Competitive hourly pay and opportunities for training are offered.

Benefits

Online learning opportunities

Future employment opportunities

Employee Family and Assistance Program

Discounted products and tickets

Qualifications

• Minimum of 18 years of age.
• Ability to work effectively in a team and independently.
• Comfortable lifting items up to 40 lbs repeatedly.

Responsibilities

• Serve customers using the POS system, ensuring a great experience.
• Receive inventory and ensure the store is clean and organized.
• Ask for donations as part of campaigns.

Skills

Interpersonal skills

Engagement skills

Bilingual (English and French)

Education

Eligible to work in Canada (valid SIN, Student or Work Permit)

Job description

Location Address: 15 Ontario Street, Port Hope

Salary / Pay: $20.36/hour

Job Posting Description:

NOTE: Candidates are only required to apply for one position for cities/towns with multiple locations and job postings.

We have an immediate need to hire great people with an engaging personality, who are passionate about delivering an extraordinary customer experience, for each of our retail locations throughout the province of Ontario. We are looking for Customer Service Representatives to work between November 17th and December 31st. With your outgoing personality and excellent customer service, together we will build a lasting impression that our customers will take with them … along with their purchase.

If this resonates, then we would love to have you join our team! As an LCBO CSR, you'll have a chance to inspire others, reach your full potential and share your knowledge with our customers.

Learn more about wine, beer, ciders and spirits than you ever imagined as you get paid for online training, including product knowledge essentials.

About the Role:

Reporting to the Store manager, you will make a positive impression that a customer takes with them, along with their purchases of wine, beer, and spirits.

You will be working on-site.

Serve customers using our POS/Cash system, promptly and responsibly, ensuring an outstanding customer experience

• Ask for donations as part of our Spirit of Sustainability campaign
• Participate in the Customer Experience and Postal Code Survey campaigns
• Receive inventory, replenish stock, face-up products on shelves and ensure our store is clean, organized and safe for all (clean up spills and broken bottles)
• Perform job duties that occasionally involve repeatedly lifting cases varying in size and weight up to (40 lbs./18 kg) while standing continuously

About You:

• Phenomenal interpersonal and engagement skills
• Must be eligible to work in Canada (valid SIN, Student or Work Permit)
• Minimum of 18 years of age
• Bilingualism (English and French) is a bonus
• Required Availability:
  • Friday (5:00 p.m. – Close)
  • Saturday and Sunday (available all day for a 4 - 8 hour shift)

Long Weekends

• Christmas Day (December 25)
• Boxing Day (December 26)
• New Years Eve (December 31)

Additional Availability

• Additional work is available during the week (Monday - Thursday) based on each store's operational requirements
• Schedules are posted two weeks in advance and on occasion, shifts are available on short notice

Why Join the LCBO?

• Online learning to support your interests and growth
• Future employment opportunities for eligible employees
• Employee Family and Assistance Program (TELUS Health One)
• Discounted services, products and tickets to sporting and entertainment events (WorkPerks)

You’ll feel good knowing your work is helping make a difference in communities across Ontario

The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility of Ontarians with Disabilities Act. If contacted for an interview or employment opportunity, please advise if you require an accommodation.