Holiday Customer Service Representative

LCBO; Leeds and the Thousand Islands; On-site; CAD 30,000 - 60,000; Part time

Job summary

A retail company in Ontario is looking for Customer Service Representatives for the holiday season. Applicants must be 18+, eligible to work in Canada, and have excellent interpersonal skills. The role involves serving customers, participating in surveys, and maintaining store cleanliness. Opportunities for future employment and online training are also available.

Benefits

Online learning opportunities

Employee Family and Assistance Program

Discounted services and events

Qualifications

• Must be eligible to work in Canada (valid SIN, Student or Work Permit).
• Minimum of 18 years of age.
• Available to work weekends and holidays.

Responsibilities

• Serve customers using the POS/Cash system.
• Participate in the Customer Experience and Postal Code Survey campaigns.
• Receive inventory and ensure store cleanliness.

Skills

Interpersonal skills

Customer engagement

Bilingualism (English and French)

Job description

Location Address: 20 Queen Street, Niagara-On-The-Lake

Salary / Pay: $20.36/hour

Job Posting Description

At the LCBO, we always have the right spirit! Do you?

NOTE: Candidates are only required to apply for one position for cities/towns with multiple locations and job postings.

We have an immediate need to hire great people with an engaging personality, who are passionate about delivering an extraordinary customer experience, for each of our retail locations throughout the province of Ontario. We are looking for Customer Service Representatives to work between November 17th and December 31st. With your outgoing personality and excellent customer service, together we will build a lasting impression that our customers will take with them … along with their purchase.

If this resonates, then we would love to have you join our team! As an LCBO CSR, you'll have a chance to inspire others, reach your full potential and share your knowledge with our customers.

Learn more about wine, beer, ciders and spirits than you ever imagined as you get paid for online training, including product knowledge essentials.

About the Role

Reporting to the Store manager, you will make a positive impression that a customer takes with them, along with their purchases of wine, beer, and spirits.

You will be working on-site. #LI-OnSite

Serve customers using our POS/Cash system, promptly and responsibly, ensuring an outstanding customer experience

• Ask for donations as part of our Spirit of Sustainability campaign
• Participate in the Customer Experience and Postal Code Survey campaigns
• Receive inventory, replenish stock, face-up products on shelves and ensure our store is clean, organized and safe for all (clean up spills and broken bottles)
• Perform job duties that occasionally involve repeatedly lifting cases varying in size and weight up to (40 lbs./18 kg) while standing continuously

About You

• Phenomenal interpersonal and engagement skills
• Must be eligible to work in Canada (valid SIN, Student or Work Permit)
• Minimum of 18 years of age
• Bilingualism (English and French) is a bonus
• Availability
  • Friday (5:00 p.m. – Close)
  • Saturday and Sunday (available all day for a 4 - 8 hour shift)

Long Weekends

• Christmas Day (December 25)
• Boxing Day (December 26)
• New Years Eve (December 31)

Additional Availability

• Additional work is available during the week (Monday - Thursday) based on each store's operational requirements
• Schedules are posted two weeks in advance and on occasion, shifts are available on short notice

Why Join the LCBO?

• Online learning to support your interests and growth
• Future employment opportunities for eligible employees
• Employee Family and Assistance Program (TELUS Health One)
• Discounted services, products and tickets to sporting and entertainment events (WorkPerks)

You’ll feel good knowing your work is helping make a difference in communities across Ontario

There is a world of opportunities at the LCBO…

We foster an environment of inclusion and belonging, so everyone feels valued, respected, and heard. The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility of Ontarians with Disabilities Act. If contacted for an interview or employment opportunity, please advise if you require an accommodation.

We appreciate your curiosity about this employment opportunity. Only those applicants under consideration will be contacted.

Union / Non-Union: Union