Hockey Operations Coordinator

Surin Group; Ontario; On-site; CAD 55,000 - 60,000; Full time

Job summary

The Ottawa Charge is seeking a Hockey Operations Coordinator to enhance support for players and coaches. This full-time, on-site role focuses on logistical needs, communication, and fostering an exceptional team environment for an elite women's hockey organization.

Qualifications

• 1-2 years of experience in a similar operations role.
• Strong understanding of professional hockey operations.
• Ability to maintain confidentiality and handle sensitive information.

Responsibilities

• Support team logistics, travel, hospitality, and player-related operations.
• Serve as a liaison between players, coaches, and the organization.
• Plan and execute team-related events and oversee game-day logistics.

Skills

Communication

Organizational Skills

Interpersonal Skills

Project Management

Attention to Detail

Education

Background in Sports Management

Job description

The Professional Women’s Hockey League is seeking a dedicated and detail-oriented Hockey Operations Coordinator to join the Ottawa Charge hockey operations team. This is a unique opportunity to play a key role in providing elite-level support to the Ottawa Charge players, coaches, and staff, ensuring a high standard of care both on and off the ice.

Reporting to the Director of Hockey Operations &Team Services, along with the General Manager, this position will support team logistics, travel, hospitality, and player-related operations, fostering a seamless and supportive environment for all Charge personnel. Position Type: Full-time Location: On-site Ottawa Key Responsibilities

• Work directly with the Director of Team Services to deliver exceptional player and family experiences.
• Work closely with the General Manager to support any requests or administrative needs that arise during the season.
• Serve as a liaison between players, coaches, the league and the Charge organization.
• Support Charge players with day-to-day needs, as required.
• Plan and execute team-related events.
• Build and maintain a trusted network of local service providers in support of the team (i.e. catering, education, childcare services, real estate, etc.).
• Assist with operational logistics including ice bookings, equipment shipments, product procurement, and reimbursement processes.
• Provide players and staff with communication and updates on business operations and upcoming event opportunities.
• Oversee player autograph sessions to ensure CBA guidelines are followed.
• Coordinate home game-day logistics such as parking pass distribution, snack table purchases, and administrative needs of the coaching staff.
• Assist in credentialing, player onboarding, and HUB organization throughout the season.
• Support team-building events, community initiatives, and outreach programming.
• Support the league with logistics relating to Takeover Tour games and events involving the Ottawa Charge.
• Uphold a collaborative, player-first culture with integrity and professionalism.

Qualifications

• Background in sports management or related field preferred.
• Minimum of 1-2 years of experience in a similar operations role
• Strong understanding of professional hockey operations; Women's hockey experience is an asset.
• Excellent communication and interpersonal skills, especially in high-pressure environments.
• Strong organizational and project management skills with an attention to detail.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Must be able to work a flexible schedule including evenings, weekends, holidays, and extensive travel during the season.
• Ability to work independently while also fostering a positive, team-first atmosphere.
• Must be currently authorized to work in Canada.

The salary range for this role is: $55,000 - $60,000 CAD We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.