HMR Department Lead - Sales & Customer Experience

myview; Hamilton; On-site; CAD 38,000 - 55,000; Full time

Job summary

Fortinos is seeking a talented Manager to impact sales and customer satisfaction in Ontario. You will lead a team, coach colleagues, and uphold merchandising and store standards to drive department performance.

This role requires strong customer service, experience in a retail or food-service setting, and willingness to work evenings, weekends, and holidays. As a leader, you will be responsible for fostering growth, maintaining operations, and achieving financial objectives while ensuring an

Qualifications

• Exceptional customer service skills with a talent for building customer loyalty.
• Preference will be given to candidates with prior department-specific experience.
• Create a positive workplace by developing relationships and engaging colleagues.
• Previous management experience in retail or food services.

Responsibilities

• Anticipate the needs of our customers and put them first in all that you do.
• Lead, coach and motivate colleagues to achieve success and foster colleague growth.
• Be committed to maintaining merchandising and operational standards.
• Be accountable for departmental sales results and financial objectives.

Skills

Customer service

Dept experience

Team leadership

Retail/food mgmt

Evenings/weekends/holidays

Job description

Fortinos is seeking a talented Manager to impact sales and customer satisfaction in Ontario. You will lead a team, coach colleagues, and uphold merchandising and store standards to drive department performance.

This role requires strong customer service, experience in a retail or food-service setting, and willingness to work evenings, weekends, and holidays. As a leader, you will be responsible for fostering growth, maintaining operations, and achieving financial objectives while ensuring an