HMIS Support & Training Specialist

Calgary Homeless Foundation; Calgary; On-site; CAD 52,000 - 78,000; Full time

Job summary

Calgary Homeless Foundation (CHF) is seeking an HMIS Support Specialist to provide ongoing user support, system training, data quality validation, and continuous improvements for a community of over 900 HMIS users across the Homeless Serving System of Care.

In collaboration with CHF’s Data & Analytics and Program & Evaluation teams, you will support agencies through HMIS implementation, maintain documentation, and promote consistent data collection procedures.

Qualifications

• Post-secondary degree or diploma in a related field.
• 2+ years in software application or customer support.
• Experience with HMIS ServicePoint is an asset.
• Ability to work independently and in a team.
• Strong attention to detail.
• Excellent verbal and written communication; ability to explain technical concepts to a non-technical audience.

Responsibilities

• Monitor helpdesk ticketing system and respond to user requests.
• Support digital platform configuration, implementation, and training for agencies/programs.
• Support and promote data quality validation across multiple agencies/programs and instruct users to correct accordingly.
• Proactively conduct program workflow assessments to optimize HMIS for new and existing programs.
• Develop and maintain internal/external documentation (process, training, policies, etc.).
• Perform routine HMIS administrative tasks (process referrals, system upgrades).
• Foster collaboration with internal/external stakeholders to support coordination across the homeless-serving system of care.
• Drive continuous improvement through collaboration and feedback.

Skills

HMIS knowledge

Data quality

Communication skills

Team collaboration

MS Office

Education

Post-secondary degree in Human Services or Info Mgmt

Tools

HMIS ServicePoint

Job description

Calgary Homeless Foundation (CHF) is seeking an HMIS Support Specialist to provide ongoing user support, system training, data quality validation, and continuous improvements for a community of over 900 HMIS users across the Homeless Serving System of Care.

In collaboration with CHF’s Data & Analytics and Program & Evaluation teams, you will support agencies through HMIS implementation, maintain documentation, and promote consistent data collection procedures.